Summary
Overview
Work History
Education
Skills
Languages
Training
Accomplishments
Declaration
Timeline
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PRASHANT TAMAGOND

PRASHANT TAMAGOND

Bengaluru

Summary

Dynamic, results-oriented professional with extensive expertise in customer service and operations management at Bengaluru Airport Services Limited. Demonstrated leadership in training development and complaint resolution, significantly enhancing team performance and customer satisfaction. Skilled in utilizing computer proficiency to optimize processes and elevate service delivery.

Overview

9
9
years of professional experience

Work History

Sr. Supervisor

Bengaluru Airport Services Limited
Bengaluru
07.2023 - Current
  • Managing daily operations.
  • Training
  • Duty Roaster.
  • Complaint handling

Senior Agent - Customer Service

Joint trip Hospitality
Bengaluru
06.2022 - 09.2023

Team Leader

Mumbai Airport Lounge Services
Mumbai
04.2023 - 06.2023

Senior Agent – Customer Service

Royal Valtrans
Bengaluru
10.2022 - 02.2023

Attache (GSA)

TFS (Travel Food Services)
Bengaluru
07.2019 - 04.2021

Guest Service Associate

HMS HOST
Bengaluru
09.2016 - 04.2019

Education

B.com (Degree) - Commerce

S.R. Malgi College
Tamba, Vijayapura, Karnataka
09-2020

Diploma - Aviation, Hospitality, Travel & Tourism

Visionfly
Hubli, Karnataka
05-2016

PUC - Commerce

PDJ PU College
Vijayapur, Karnataka
03-2015

SSLC -

SSHS D’Hipparagi
Vijayapur, Karnataka
04-2013

Skills

  • Leadership
  • Customer service
  • Computer proficiency
  • Operations management
  • Training development
  • Complaint resolution

Languages

Kannada, English & Hindi

Training

  • Professional English
  • Personality Development
  • Grooming
  • Hospitality
  • Lucid (Software)
  • Galileo (Software)
  • Travel & Tourism and Airport Ground Staff
  • First Aid
  • In-Flight Training
  • Aviation

Accomplishments

  • Best Team Leader | Front of the House | 2024-25

Declaration

  • "I hereby declare that the above information is true to the best of my knowledge and belief. If given the opportunity, I will perform my duties with utmost sincerity and dedication."

Timeline

Sr. Supervisor

Bengaluru Airport Services Limited
07.2023 - Current

Team Leader

Mumbai Airport Lounge Services
04.2023 - 06.2023

Senior Agent – Customer Service

Royal Valtrans
10.2022 - 02.2023

Senior Agent - Customer Service

Joint trip Hospitality
06.2022 - 09.2023

Attache (GSA)

TFS (Travel Food Services)
07.2019 - 04.2021

Guest Service Associate

HMS HOST
09.2016 - 04.2019

B.com (Degree) - Commerce

S.R. Malgi College

Diploma - Aviation, Hospitality, Travel & Tourism

Visionfly

PUC - Commerce

PDJ PU College

SSLC -

SSHS D’Hipparagi
PRASHANT TAMAGOND