PRASHANT TAMAGOND
Bengaluru
Summary
Dynamic, results-oriented professional with extensive expertise in customer service and operations management at Bengaluru Airport Services Limited. Demonstrated leadership in training development and complaint resolution, significantly enhancing team performance and customer satisfaction. Skilled in utilizing computer proficiency to optimize processes and elevate service delivery.
Overview
9
9
years of professional experience
Work History
Sr. Supervisor
Bengaluru Airport Services Limited
Bengaluru
07.2023 - Current
- Managing daily operations.
- Training
- Duty Roaster.
- Complaint handling
Senior Agent - Customer Service
Joint trip Hospitality
Bengaluru
06.2022 - 09.2023
Team Leader
Mumbai Airport Lounge Services
Mumbai
04.2023 - 06.2023
Senior Agent – Customer Service
Royal Valtrans
Bengaluru
10.2022 - 02.2023
Attache (GSA)
TFS (Travel Food Services)
Bengaluru
07.2019 - 04.2021
Guest Service Associate
HMS HOST
Bengaluru
09.2016 - 04.2019
Education
B.com (Degree) - Commerce
S.R. Malgi College
Tamba, Vijayapura, Karnataka09-2020
Diploma - Aviation, Hospitality, Travel & Tourism
Visionfly
Hubli, Karnataka05-2016
PUC - Commerce
PDJ PU College
Vijayapur, Karnataka03-2015
SSLC -
SSHS D’Hipparagi
Vijayapur, Karnataka04-2013
Skills
- Leadership
- Customer service
- Computer proficiency
- Operations management
- Training development
- Complaint resolution
Languages
Kannada, English & Hindi
Training
- Professional English
- Personality Development
- Grooming
- Hospitality
- Lucid (Software)
- Galileo (Software)
- Travel & Tourism and Airport Ground Staff
- First Aid
- In-Flight Training
- Aviation
Accomplishments
- Best Team Leader | Front of the House | 2024-25
Declaration
- "I hereby declare that the above information is true to the best of my knowledge and belief. If given the opportunity, I will perform my duties with utmost sincerity and dedication."
Timeline
Sr. Supervisor
Bengaluru Airport Services Limited
07.2023 - Current
Team Leader
Mumbai Airport Lounge Services
04.2023 - 06.2023
Senior Agent – Customer Service
Royal Valtrans
10.2022 - 02.2023
Senior Agent - Customer Service
Joint trip Hospitality
06.2022 - 09.2023
Attache (GSA)
TFS (Travel Food Services)
07.2019 - 04.2021
Guest Service Associate
HMS HOST
09.2016 - 04.2019
B.com (Degree) - Commerce
S.R. Malgi College
Diploma - Aviation, Hospitality, Travel & Tourism
Visionfly
PUC - Commerce
PDJ PU College
SSLC -
SSHS D’Hipparagi
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