Prashant Tawde
Mumbai
Summary
Experienced Software Analyst with background in designing, implementing and maintaining software systems. Strengths lie in problem-solving capabilities, coding skills and ability to work under pressure. Noteworthy contributions include streamlining processes, improving system efficiency and ensuring customer satisfaction in past roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Analyst
Mindgate private solution
Mumbai
03.2023 - Current
- Responsible for Implementing, Configuring and managing the Kafka and Redis Infrastructure.
- Experience in troubleshooting, identifying the specific service causing issues, reviewing logs and identify problem entries and recommending solution work with client.
- Escalation handling on Incident Management calls and service delivery within SLA.
- Providing support for multiple Kafka and Redis clusters. (Prod/Staging) Monitoring critical part of Kafka and Redis cluster and escalating issues.
- Worked on certificate and license renewal in Kafka and Redis Clusters. Ensure support availability during agreed business hours.
- Responsible for maintaining the availability, performance and security of Kafka infrastructure and Redis infrastructure.
- Monitor logs, metrics, and troubleshoot issues to maintain optimal cluster health.
- Responsible for issue reporting and suggesting solutions to frequently occurring issues.
- Proactively and reactively fixing issues.
- Perform high-level, day-to-day administration and support functions Upgrades for the Kafka and Redis Cluster landscape comprising Development, Test, Staging and Production/DR systems.
- Ability to work with various infrastructure, administration, and development teams across the business units Conduct knowledge transfer sessions and workshops for other members of the team.
- Supported Kafka-related projects by performing tasks such as topic creation, partition rebalancing, and log monitoring.
- Experience in providing end to end environment support to the clients.
Technical Support Engineer
FINANCIAL SOFTWARE AND SYSTEM
Mumbai
02.2021 - 03.2023
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Assisted customers with troubleshooting software and hardware issues.
- Resolved complex technical problems through root cause analysis techniques.
- As an support engineer in State Bank of India ATM switch center on behalf of the Financial Software Systems Pvt. Ltd.
- Currently playing key role in SBI SWITCH center (India’s largest ATM Network) as a technical Support for HP Non-stop Tandem Server System, BASE-24 (SWITCH), Database and also various switch activities at their ATM switch office at Belapur Navi Mumbai.
- The ATM switch used here is BASE-24 world’s most power full switch a product of ACI (USA) and the SERVER here used is HP NON-STOP TANDEM SERVER SYSTEM G06.31 version.
- I decided to switch my job in IT career. I was supposed to receive a Requests from ATM services on Mail engineer regarding issues faced by them in ATM Machines.once receive a mail provide them resolution on immediate basis.
- Apart from that I used to work on BASE24 and TANDOM as well where use to modify details of existing ATM’s and configure newly installed and executing the SQL queries we maintain of all information regarding ATM’s of SBI bank.
Associate - Ticket Prorating For SAS Country
WNS PRIVATE LIMITED
Thane
02.2019 - 02.2021
- Processed invoice payments and recorded information in account database.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- In my former role as an associate in this private organisation.i deployed with the team where basic purpose was to deal with ticketing systems of Air industry for Norway,Denmark, Sweden.
- I used to receive flown that is used airlines tickets data from different airlines which we used to sort further as per their transactions and taxes applied on respective tickets and the pass on Amount details to their receptive airlines. Pra
Associate
Leapfeed private limited
Mumbai
10.2018 - 02.2019
- Leapfeed Private limited is an organisation which work for US Amazon service.
- basically it is a backend project which ordering a cousmters product item through leapfeed and ordering their parcel on their mailed address the product is an essential sports shoes and sports related product
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
Education
BSC in Information Technology -
SIA College of Hight Education
Dombivli06-2018
Higher Secondary School Certificate - Science
Pragati College
Dombivli06-2015
Secondary School Certificate -
Tilak Nagar Vidya Mandir
Dombivli06-2013
Skills
- Performance Tuning
- Software integration
- Application support
- Systems Analysis
- Multitasking
- Software Debugging
- Team Collaboration
Certification
- CERTIFICATE of Google IT Automation with Python
- Certified with AWS Cloud Practitioner
- Certified with AWS Solutions Architect - Associate
Software skill
- KAFKA
- REDIS
- CONFLUENT CLOUD
- DYNATRACE
- LINUX
- SQL
Timeline
Software Analyst
Mindgate private solution
03.2023 - Current
Technical Support Engineer
FINANCIAL SOFTWARE AND SYSTEM
02.2021 - 03.2023
Associate - Ticket Prorating For SAS Country
WNS PRIVATE LIMITED
02.2019 - 02.2021
Associate
Leapfeed private limited
10.2018 - 02.2019
BSC in Information Technology -
SIA College of Hight Education
Higher Secondary School Certificate - Science
Pragati College
Secondary School Certificate -
Tilak Nagar Vidya Mandir
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