Prashant Tomer
Delhi,UP
Summary
As a seasoned Front Desk Manager, I am equipped with a robust track record of providing exceptional guest service and expertly overseeing daily operations. My proficiency in guiding teams to achieve excellence, coupled with my skill in tackling challenges head-on, underscores my steadfast dedication to guest satisfaction. I am keen to apply my capabilities in a lively and dynamic setting, where my drive for success and penchant for surpassing expectations can flourish.
Overview
11
11
years of professional experience
Work History
FRONT DESK MANAGER
Mondrian Doha | 270 Keys
2024.02 - 2024.06
- Expertly managed front desk operations, streamlining scheduling, reservations, and guest service inquiries
- Led and mentored a team of 15, fostering a culture of excellence in guest service and efficient problem resolution
- Innovated check-in and checkout processes, enhancing guest satisfaction and operational efficiency
- Fostered interdepartmental collaboration to maintain smooth hotel operations and superior guest experiences
- Engaged in HR functions, including recruitment, performance appraisals, training, and disciplinary actions
- Contributed strategic ideas for performance and efficiency improvements
- Assisted management in identifying and resolving workflow inefficiencies
- Cultivated strong relationships with guests, both internally and externally, to uphold service standards
- Vigilantly implemented policies and procedures to ensure operational effectiveness
- Managed departmental expenses, consistently meeting or surpassing financial targets and profitability.
- Prepared weekly employee work schedules to meet operational needs.
- Greeted visitors and Guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
GUEST SERVICES MANAGER
Mondrian Doha | 270 Keys
2022.09 - 2024.01
DUTY MANAGER
DLF The Camellias (CBRE) Pre Opening | 429 Keys
2020.09 - 2022.06
DUTY MANAGER
Novotel Sipcot | 180 Keys
2019.04 - 2020.09
FRONT OFFICE SUPERVISOR
The Ritz-Carlton, Bangalore | 277 Keys
2017.01 - 2019.03
FRONT OFFICE AGENT
The Ritz-Carlton, Bangalore | 277 Keys
2015.08 - 2016.12
INTERNSHIP
Pullman Gurgaon | 285 Keys
2013.12 - 2014.04
Education
BACHELOR OF SCIENCE IN HOSPITALITY & HOTEL ADMINISTRATION -
IHM Meerut
01.2015
Skills
- Public speaking
- Conflict resolution
- Office Administration
- Problem Solving
- Training and Development
- Sales
- Financial Management
- Team Leadership
- Team building and supervision
- Documentation And Reporting
Languages
English
Hindi
Personal Information
- Nationality: Indian
Timeline
FRONT DESK MANAGER
Mondrian Doha | 270 Keys
2024.02 - 2024.06
GUEST SERVICES MANAGER
Mondrian Doha | 270 Keys
2022.09 - 2024.01
DUTY MANAGER
DLF The Camellias (CBRE) Pre Opening | 429 Keys
2020.09 - 2022.06
DUTY MANAGER
Novotel Sipcot | 180 Keys
2019.04 - 2020.09
FRONT OFFICE SUPERVISOR
The Ritz-Carlton, Bangalore | 277 Keys
2017.01 - 2019.03
FRONT OFFICE AGENT
The Ritz-Carlton, Bangalore | 277 Keys
2015.08 - 2016.12
INTERNSHIP
Pullman Gurgaon | 285 Keys
2013.12 - 2014.04
BACHELOR OF SCIENCE IN HOSPITALITY & HOTEL ADMINISTRATION -
IHM Meerut
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