Prashant Upadhyay

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Overall profitability & growth of outlet.
• Make a daily Action plan.
• Ordering receiving and inventory of materials in ERP. Complaint handling and training of all staff members .

• Supervised cashier team to ensure efficient transaction processing.
• Trained new cashiers on customer service best practices.
• Managed cash register operations and maintained accurate cash drawers.
• Ordering and day n task on regular basis.

Taking orders on POS and do Up selling & suggestive selling .

• Prepared and served a variety of beverages and food items to customers.
• Maintained cleanliness of the cafe, including tables, counters, and equipment.
• Assisted in managing inventory levels and restocked supplies as needed.

• Provided expert support for customer inquiries via phone and email.
• Resolved customer complaints efficiently and professionally to enhance satisfaction.
• Documented customer interactions in the company's CRM system accurately.