Prashant Vaish
Ahmedabad
Summary
Professional executive with comprehensive experience and readiness to excel in senior leadership. Skilled in strategic planning, team collaboration, and driving business growth. Renowned for adaptability, effective communication, and problem-solving. Adept at optimizing processes, enhancing productivity, and leading high-performing teams to achieve measurable results.
Overview
15
15
years of professional experience
Work History
Senior Executive
VODAFONE INDIA SHARED SERVICES PRIVATE LIMITED
09.2016 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
PROCESS SPECIALIST
MOTIF INDIA INFOTECH PRIVATE LIMITED
04.2013 - 09.2016
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
SENIOR PROCESS EXECUTIVE
INFOSYS BPO LIMITED
12.2010 - 03.2013
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Provided strategic and operational recommendations for improvement across departments.
ASSOCIATE
ADITYA BIRLA MINACS
11.2010 - 11.2010
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
PROCESS EXECUTIVE
INFOSYS BPO LIMITED
03.2010 - 09.2010
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Investigated basic issues and escalated more complicated concerns.
Skills
- Supportive team contributor
- Skilled in time management and prioritization
- Effective comprehension abilities
- Dedicated and results-driven
Qualification
- MCA (SMU)
- Bachelor of Arts
- PGDCA
- ITI
Accomplishments
- Best Trainee Award, Top performer awards. Special Recognition Award, Quarterly top Performer, Special Award from the international client.
- Supporting tenured teammates as a mentor and working as an acting Team Leader in their week offs and absence.
Experience Summary
More than 12 years of total experience in sales and BPO industry, including Retail Banking, Order Management, Credit Cards, US Retail Banking, Online Shopping & telecommunications.
Additional Info:
- Reason for change: Career Growth
- Notice Period: 2 Months
Disclaimer
The above information provided is correct to the best of my knowledge and I shall be grateful if you provide me the chance to work with you. I shall work to best of my abilities and try to live up to your expectations.
YOURS SINCERELY
Prashant Vaish
Timeline
Senior Executive - VODAFONE INDIA SHARED SERVICES PRIVATE LIMITED
09.2016 - Current
PROCESS SPECIALIST - MOTIF INDIA INFOTECH PRIVATE LIMITED
04.2013 - 09.2016
SENIOR PROCESS EXECUTIVE - INFOSYS BPO LIMITED
12.2010 - 03.2013
ASSOCIATE - ADITYA BIRLA MINACS
11.2010 - 11.2010
PROCESS EXECUTIVE - INFOSYS BPO LIMITED
03.2010 - 09.2010
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