Prashant Verma

• Processes customer requests in a timely and accurate manner
• Meets established quality control measures
• Meets individual productivity requirements
• Communicates with customers through written and oral correspondence
• Provides follow up on requests that cannot be immediately resolved
• Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
• Escalates issues to management when needed
• Works with management to set daily priorities to ensure prompt and efficient service.
• Maintains flexibility in a high speed, demanding team environment
• Identifies process improvements to increase efficiencies and streamline processes
• Actively participates in departmental team meetings and other open forums
• Assists with department projects and initiatives as needed
• Soliciting and compiling information and data related to processing activities
• Using PC application and functions such as Excel and Word to update and load data sets
• Working with mainframe applications and Electronic Response Messaging
• Creating and monitoring the processing checklists and calendars
• Having knowledge in U.S health Benefits Administration and having experience in setting up systems for New Business clients for all Benefits – Medical, Dental, Vision, Life Insurance, AD&D, Disability, Optional Benefits.
• Client's aligned Envoy Air and Wolter's Kluwer.
• Experience in setting up Plans for Online Member Enrolment tool (Member Self Serve Website).

1). Manage full-cycle accounts payable, including receiving, processing, and verifying 400+ invoices per month.

2). Track record in managing full-cycle accounts payable, improving accuracy, verifying vendor invoices, and ensuring timely payments .

3). Ensure the availability of our services and demonstration.

4). Collaborate with team members to achieve better results.

5). Prepare and deliver appropriate presentations on products and services.

• Distribute payments to vendors, monitoring discount opportunities and resolving discrepancies in purchase orders, invoices, and payments
• Reconcile processed invoices to ensure 100% accuracy by verifying entries and comparing system reports to balances.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Assigned delegates to manage high volume of e-mails and call transfers.