Prashant Thakur
Senior Travel Consultant – OTA & Corporate Travel
New Delhi
Summary
Senior Travel Consultant with over nine years of experience in online travel agency environments, B2C sales, and corporate travel services. Proficient in managing high-volume inbound inquiries and international flight sales. Expertise in GDS-based reservations and developing customized travel solutions for individual customers and corporate clients. Consistently drives revenue growth and exceeds sales targets through consultative selling, efficient management of complex itineraries, and a strong focus on enhancing customer satisfaction. Recognized for effective client retention strategies that foster long-term relationships and repeat business.
Overview
11
11
years of professional experience
Work History
Senior Travel Consultant
Intero Solutions Pvt. Ltd. (Globehunters)
08.2024 - Current
- Managed end-to-end travel requirements for both B2C customers and corporate clients across UK markets.
- Delivered consistent sales performance by converting inbound enquiries and building repeat business through personalized service.
- Designed complex itineraries for leisure travelers, SMEs, and business travelers, ensuring cost-efficiency and compliance with travel policies.
- Reduced service escalations and enhanced customer experience through proactive schedule monitoring and timely resolution of travel disruptions.
Senior Travel Consultant
Skywings Travel (Swissserene India Pvt. Ltd.)
07.2023 - 08.2024
- Served both B2C customers and corporate accounts across UK and international sectors.
- Improved booking efficiency by streamlining workflows and offering accurate fare comparisons and route planning.
- Strengthened customer retention by ensuring transparent communication of fare rules, policies, and change conditions.
Senior Travel Consultant
Jaz Travels
03.2022 - 06.2023
- Managed inbound queries from individual customers and business travelers, delivering personalized travel solutions.
- Increased revenue through strategic upselling of premium cabins, baggage, and ancillary services.
- Balanced speed, accuracy, and customer experience to maintain consistent sales performance.
Senior Travel Consultant
Lycafly Pvt. Ltd.
01.2021 - 03.2022
- Boosted conversion rates by providing personalized travel solutions tailored to individual customer needs.
- Contributed to team performance by supporting knowledge-sharing and mentoring new team members.
Senior Travel Consultant
Southall Travel
10.2017 - 01.2021
- Delivered strong sales outcomes through consultative selling and deep understanding of international travel routes.
- Enhanced operational reliability by effectively managing itinerary changes, schedule disruptions, and special service requests.
- Played a key role in maintaining long-term client relationships through consistent service quality.
Senior Associate
WNS Global Services (Etraveli / Gotogate)
09.2015 - 07.2017
- Delivered customer support for international flight bookings including changes, cancellations, and refunds.
- Supported global customers with itinerary changes, fare clarifications, and travel disruptions.
- Drove additional revenue through targeted ancillary product sales such as baggage, seats, and insurance.
- Strengthened customer loyalty through effective problem-solving and clear communication.
Associate
Wipro Ltd.
11.2014 - 09.2015
- Managed inbound customer queries related to mortgage accounts and financial products.
- Assisted customers with EMI restructuring, documentation, and payment-related concerns.
- Ensured accuracy and compliance through strict adherence to regulatory and quality standards.
- Maintained high customer satisfaction through effective communication and issue resolution.
Education
Higher Secondary - Commerce
Sarvodaya Bal Vidyalaya
01-2014
High School - undefined
Govt. Boys Senior Secondary School
01-2012
Skills
Corporate & B2C Travel Management Business & Leisure Travel Services Executive & Individual Travel Support
Proficient in Amadeus, Sabre, Galileo, and Worldspan
International Flight Reservations Multi-Sector Itineraries Complex Routing
Account Management Client Communication Stakeholder Coordination Objection Handling
Fare Optimization Fare Rules & Pricing Guidance Airline Policies & Fare Construction
Understanding of travel policy regulations
Client relationship management
Ancillary revenue generation
Disruption management strategies
Quality and compliance management
Timeline
Senior Travel Consultant
Intero Solutions Pvt. Ltd. (Globehunters)
08.2024 - Current
Senior Travel Consultant
Skywings Travel (Swissserene India Pvt. Ltd.)
07.2023 - 08.2024
Senior Travel Consultant
Jaz Travels
03.2022 - 06.2023
Senior Travel Consultant
Lycafly Pvt. Ltd.
01.2021 - 03.2022
Senior Travel Consultant
Southall Travel
10.2017 - 01.2021
Senior Associate
WNS Global Services (Etraveli / Gotogate)
09.2015 - 07.2017
Associate
Wipro Ltd.
11.2014 - 09.2015
High School - undefined
Govt. Boys Senior Secondary School
Higher Secondary - Commerce
Sarvodaya Bal Vidyalaya
Accomplishments
- Recognized as a consistent top performer for exceeding sales and ancillary revenue targets.
- Earned multiple performance awards for outstanding customer service and sales performance.
- Successfully drove revenue growth through consultative selling and effective upselling strategies.
- Demonstrated consistent performance across high-volume sales environments while maintaining service quality.
PERSONAL DETAILS
Languages: English, Hindi
Interests
Emerging Technologies & Digital Tools
Current Affairs & Global Developments
Aviation & Travel Industry Trends