PRASHANT DAGDU NIKAM
Aurangabad
Summary
Accomplished Service Manager with expertise in customer relationship management and team leadership at Dhoot Motors Pvt. Ltd. Enhanced service quality and efficiency by implementing standard operating procedures. Successfully resolved customer complaints, boosting satisfaction by 20%. Proven ability to lead teams, optimize workflows, and drive service excellence through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Dhoot Motors Pvt. Ltd.
Chhatrapati Sambhajinagar
10.2022 - Current
- Volkswagen
- Managed daily operations to ensure smooth service delivery.
- Led team meetings to discuss service improvements and customer feedback.
- Trained new staff on customer service protocols and best practices.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created standard operating procedures for all service functions.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
Assistant Service Manager
Dhoot Motors Pvt. Ltd.
Chhatrapati Sambhajinagar
10.2022 - 11.2024
- Oversee day-to-day service operations and ensure adherence to brand standards.
- Manage a team of service advisors and technicians for optimal workflow efficiency.
- Ensure timely resolution of customer complaints and maintain CSI targets.
- Monitor warranty claims, workshop productivity, and service quality audits.
- Volkswagen
Senior Service Advisor
Dhoot Motors Pvt. Ltd.
Chhatrapati Sambhajinagar
06.2017 - 09.2022
- Handled customer interactions from vehicle reception to delivery.
- Diagnosed and coordinated technical issues with the workshop team.
- Maintained detailed service records and ensured transparency with customers.
- Volkswagen
Service Advisor
Sarra Motors Pvt. Ltd.
Chhatrapati Sambhajinagar
02.2016 - 05.2017
- Provided service guidance and technical assistance to customers.
- Ensured smooth service operations and effective job card management.
- Skoda Auto
DMS Operator & Service Advisor
Trisha Motors
Chhatrapati Sambhajinagar
02.2015 - 11.2015
- Managed digital documentation and maintained DMS systems.
- Supported service operations through efficient record and workflow management.
- SML ISUZU
Customer Service Associate & Mentor
Aditya Birla Minacs
01.2010 - 01.2012
- Managed customer queries and trained new recruits in process handling and communication.
- BPO
Education
Bachelor of Commerce -
Dr. Babasaheb Ambedkar Marathwada University
Aurangabad01.2004
H.S.C. -
State Board
Aurangabad01.2001
S.S.C. -
State Board
Aurangabad01.1999
Skills
- Customer feedback
- Standard operating procedures
- Customer relationship management
- Workflow efficiency
- Service quality audits
- Team leadership
- Problem solving
- Effective communication
- Staff motivation
- Goal setting
- Maintenance planning
Certification
- Diploma in Information Technology (C-DAC Certified)
- MS-CIT Certified
- English Typing – 30 w.p.m
Accomplishments
- Runner-up, Boogie Woogie Dance Reality Show (2008)
- Winner, State-Level Dance Competition “Jalwa” (2010 & 2011) – Judged by Remo D’Souza and Dharmesh Yelande
Hobbies and Interests
- Dance
- Music
- Sports
- Watching TV
Personal Information
- Date of Birth: 12/31/83
- Gender: Male
- Nationality: Indian
- Marital status: married
Languages
- Marathi - Advance
- Hindi - Advance
- English - Intermediate
Timeline
Service Manager
Dhoot Motors Pvt. Ltd.
10.2022 - Current
Assistant Service Manager
Dhoot Motors Pvt. Ltd.
10.2022 - 11.2024
Senior Service Advisor
Dhoot Motors Pvt. Ltd.
06.2017 - 09.2022
Service Advisor
Sarra Motors Pvt. Ltd.
02.2016 - 05.2017
DMS Operator & Service Advisor
Trisha Motors
02.2015 - 11.2015
Customer Service Associate & Mentor
Aditya Birla Minacs
01.2010 - 01.2012
Bachelor of Commerce -
Dr. Babasaheb Ambedkar Marathwada University
H.S.C. -
State Board
S.S.C. -
State Board