PRASHANTH
APPLE TECHNICAL SPECIALIST
Summary
A young professional and also a unique combination of communication and technical skills, Looking for more Learning and using opportunities for the growth of self with the company, Mainly to implement my skills for development in the given span of time and also to adopt the collaborative team work, Individualized self discipline and interaction in the business world.
Overview
7
7
years of professional experience
28
28
Certifications
4
4
Languages
Work History
Apple Technical Specialist
F1 Info Solutions & Services Private Limited
06.2025 - Current
- Provided expert technical support for Apple products, resolving customer issues and enhancing user satisfaction with targeted solutions.
- Led training sessions for new team members, ensuring efficient onboarding and adherence to Apple's customer service standards.
- Collaborated with cross-functional teams to improve troubleshooting processes, resulting in faster issue resolution and streamlined workflows.
- Developed and maintained comprehensive knowledge base articles, facilitating accessible resources for both staff and customers.
IOS TECHNICIAN AT IPLANET CARE (APPLE AUTHORISED SERVICE PROVIDER)
CONSOLIDATED PVT LTD
06.2022 - 06.2025
- Diagnosed and resolved complex iOS device issues, enhancing customer satisfaction through timely and efficient service delivery.
- Implemented advanced troubleshooting techniques for Apple devices, resulting in improved service turnaround times and operational efficiency.
- Mentored junior technicians, fostering skill development and ensuring high-quality standards in device repairs and customer interactions.
- Developed and maintained a comprehensive inventory management system, optimizing parts availability and reducing wait times for repairs.
Consumer Durable Loan Officer
IDFC FIRST BANK CD LOANS, BUZZWOKRS PVT LTD
04.2021 - 05.2022
SALES EXECUTIVE DIGITAL (MOBILES MULTI BRAND STAFF)
ADISHWAR INDIA LIMITED
04.2019 - 03.2021
- Developed and implemented targeted sales strategies for multi-brand mobile devices, significantly enhancing market penetration in competitive segments.
- Conducted comprehensive product demonstrations and training sessions for sales teams, improving product knowledge and confidence in customer engagements.
- Analyzed customer feedback and sales trends to refine promotional campaigns, resulting in increased customer engagement and brand loyalty.
- Collaborated with cross-functional teams to streamline inventory management processes, ensuring optimal stock levels and reducing lead times.
SALES EXECUTIVE
ADISHWAR INDIA LIMITED
05.2018 - 04.2019
Education
VIJAYA BHARATHI PUBLIC SCHOOL
03.2016
1 YEAR DIPLOMA - ELECTRICAL AND ELECTRONICS
ST. JOSEPH'S COMMUNITY COLLEGE
03.2018
1ST PUC
ST. VINCENT PALLOTTI PU AND DEGREE COLLEGE
03.2017
Skills
iOS troubleshooting
Device diagnostics
Hardware repair
Technical support
Interests
BIKE RIDING (BIKER), LISTENING TO MUSIC, TRAVELLING
DECLARATION
I hereby declare that the above provided information is true to the best of my knowledge and belief.
Certification
* Apple certified IOS technician
Timeline
Apple Technical Specialist
F1 Info Solutions & Services Private Limited
06.2025 - Current
IOS TECHNICIAN AT IPLANET CARE (APPLE AUTHORISED SERVICE PROVIDER)
CONSOLIDATED PVT LTD
06.2022 - 06.2025
Consumer Durable Loan Officer
IDFC FIRST BANK CD LOANS, BUZZWOKRS PVT LTD
04.2021 - 05.2022
SALES EXECUTIVE DIGITAL (MOBILES MULTI BRAND STAFF)
ADISHWAR INDIA LIMITED
04.2019 - 03.2021
SALES EXECUTIVE
ADISHWAR INDIA LIMITED
05.2018 - 04.2019
1 YEAR DIPLOMA - ELECTRICAL AND ELECTRONICS
ST. JOSEPH'S COMMUNITY COLLEGE
1ST PUC
ST. VINCENT PALLOTTI PU AND DEGREE COLLEGE
VIJAYA BHARATHI PUBLIC SCHOOL
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