Prashanth A
Process Associate
Shimoga,Karnataka
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Process Associate
Sequential Tech
Bangalore
09.2021 - Current
- Client:Windstream.
- Project:Windstream ASR(Ethernet orders)
- Responsible for submitting orders to install new ethernet connections to customer location from ethernet providers like AT&T, Verizon, CenturyLink, Comcast and fallowing up with them and client up to installation.
- Analyzing the order request received from the client basing on the parameter such as the request type, corresponding bandwidth framing and signaling, info required for expedites etc.
- Pre order validation includes the validation of CFA (Circuit Facility Assignment)and Customer Address using validation tools in WEB VFO (virtual front office), which is interconnected to LEC's (Local Exchange Carriers) system through our Exchange Path.
- Submit orders to carriers, track them and coordinating between Sales, Circuit design, Ordering and Network activations team.
- Attending to the clarifications posted by the LEC.
- Follow up and escalate to get the FOC (Firm Order Confirmation) from the LEC and ensure the circuit delivered to the customer within the “desired due date(DDD).
- Maintaining constant communication with the client (such as AT&T, Verizon,Comcast, Lumen
- Submitting orders to Upgradation of ethernet to higher bandwidths
- Tool Used: VFO,Neustar, M6, Winom, Wisor,Jira,NGMSS.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Adhichunachan Giri Institute of Technology
Chickmagalur 08.2015 - 01.2020
Diploma - Electronic & Communication Engineering
DS Dinakar National Polytechnic
Shimoga 07.2012 - 05.2015
Skills
Selenium automated testing
Timeline
Process Associate
Sequential Tech
09.2021 - Current
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Adhichunachan Giri Institute of Technology
08.2015 - 01.2020
Diploma - Electronic & Communication Engineering
DS Dinakar National Polytechnic
07.2012 - 05.2015
Similar Profiles
Harsha C DHarsha C D
Level 2 IT Support Engineer at Sequential TechLevel 2 IT Support Engineer at Sequential Tech
Maria "Cai" LancitaMaria "Cai" Lancita
Quality Analyst at Sequential TechQuality Analyst at Sequential Tech
Blanca GuadalupeBlanca Guadalupe
Senior Manager at Sequential Technologies InternationalSenior Manager at Sequential Technologies International