Prashanth Anand
Bangalore
Summary
Experienced team leader with 8+ years in SaaS, banking, healthcare, and sales, known for driving revenue growth, optimizing processes, and enhancing customer success. Proven expertise in managing high-performance teams, fostering strong client relationships, and delivering strategic value through seamless technical solutions. Skilled in user adoption, strategic partnerships, and data-driven improvements to achieve measurable results. Customer-centric with exceptional communication skills, committed to aligning client goals with impactful solutions for lasting success.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
Process Improvement Lead - Customer Success
Starmarks Software
11.2022 - 5 2024
- Led a team of 8 members in the Integration Team, overseeing project implementations, enhancing team performance, and ensuring seamless integration processes aligned with company objectives.
- Managed and nurtured relationships with external clients, ensuring delivery of high-quality integration solutions tailored to each client’s unique needs, leading to improved client satisfaction and retention
- Designed and implemented customized integration workflows, addressing specific client requirements to drive greater satisfaction and optimal user experience
- Collaborated extensively with customer support, project management, DevOps and product development teams to address and implement client feedback, continuously enhancing the user experience and aligning product features with client goals
- Swiftly resolved integration issues, minimizing client disruptions and ensuring consistent, smooth operations
- Developed proactive troubleshooting methods to address recurring issues, reducing escalation rates by 80%
- Identify and implement process enhancements, resulting in increase in integration efficiency and reduced error rates enhancing the overall customer experience
- Developed standard operating procedures (SOPs) for integration processes, ensuring consistency and quality in execution
Business Development
Centilytics
06.2021 - 08.2022
- Managed a team of three lead generation specialists, implementing strategies that improved lead quality and conversion rates
- Developed and maintained strong client relationships, contributing to process improvements that increased efficiency and client engagement
- Acted as a key point of contact between sales, operations, and technical teams to ensure customer needs were met
- Built and maintained a robust sales pipeline in the SaaS sector, consistently achieving quarterly revenue goals by generating new business opportunities and nurturing leads
- Proactively sourced new sales opportunities and conducted impactful product demonstrations, resulting in a increase in qualified leads
Sr. Lead Generation Specialist
Azuga Inc.
08.2019 - 08.2020
- Developed and managed sales pipelines, driving quarterly revenue goals by generating new business and nurturing leads
- Identified and qualified high-quality leads through market research, resulting in increased sales conversions
- Collaborated with account managers to facilitate deal closures, providing crucial support for successful negotiations
- Executed targeted outreach campaigns via email, social media, and industry events, boosting brand visibility and engagement
- Utilized Salesforce CRM to track sales activities, manage leads, and analyze metrics, enhancing sales strategies and forecasting
Sr. Specialist - CCB Claims
JP Morgan Chase
06.2016 - 10.2018
- Handled fraud claims and escalations, providing timely and effective resolutions to ensure account security and customer satisfaction
- Resolved complex issues for business account holders quickly, boosting retention and trust
- Streamlined escalation processes, improving resolution times and efficiency
- Designed and delivered training programs for new hires, enhancing their ability to manage customer issues and improve team performance
- Monitored claim trends to identify process improvements and enhance operational strategies
- Collaborated with cross-functional teams to resolve high-priority issues and maintain high client satisfaction
Sr. Specialist - Customer service & Upselling - (Expedia USA)
Aegis Pvt Ltd.
12.2013 - 05.2016
- Leveraged upselling opportunities and boosted average revenue per customer by recommending premium travel packages and add-ons
- Developed upselling strategies and created targeted approaches for promoting higher-tier accommodations and exclusive experiences
- Enhanced customer experience with consultative sales techniques to tailor recommendations, improving client satisfaction and revenue
- Monitored performance and analyzed metrics and feedback to refine upselling methods and increase conversion rates
- Collaborated with team by sharing successful upselling strategies and insights to achieve sales targets
- Conducted training and mentored team members on upselling techniques and best practices
- Achieved targets consistently met or exceeded upselling goals, contributing to revenue growth
Education
B. Com -
ICER University
PUC - undefined
Vijaya PU College
SSLC - undefined
St. Thomas Aquinas
Skills
Value-based selling
Consultative selling
Relationship management
Pipeline building
Strategic partnerships
SaaS customer lifecycle management
Retention strategies
Process optimization
Team management
Mentoring
Performance tracking
Streamlining SaaS operations
KPI development
Time management
Active Listening
Efficiency enhancement
Salesforce
CRM systems
Microsoft Office Suite
Problem-solving
Conflict resolution
Customer Relationship Management
Skillsandexpertise
Consultative selling, Relationship management, Pipeline building, Strategic partnerships, SaaS customer lifecycle management, Retention strategies, Process optimization, Team management, Mentoring, Performance tracking, Streamlining SaaS operations, KPI development, Efficiency enhancement, Salesforce, CRM systems, Microsoft Office Suite, Problem-solving, Conflict resolution, Active listening, Effective communication
Timeline
Process Improvement Lead - Customer Success
Starmarks Software
11.2022 - 5 2024
Business Development
Centilytics
06.2021 - 08.2022
Sr. Lead Generation Specialist
Azuga Inc.
08.2019 - 08.2020
Sr. Specialist - CCB Claims
JP Morgan Chase
06.2016 - 10.2018
Sr. Specialist - Customer service & Upselling - (Expedia USA)
Aegis Pvt Ltd.
12.2013 - 05.2016
PUC - undefined
Vijaya PU College
SSLC - undefined
St. Thomas Aquinas
B. Com -
ICER University