Python
Prashanth Ashok
Customer Support Specialist
Bengaluru
Summary
Customer Support professional skilled in efficiently addressing and resolving client inquiries while maintaining high standards. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Expertise in communication, problem-solving, and customer relationship management.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Support Specialist
Teleperformance
08.2024 - 08.2025
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Support Executive
Silaris Information Technology
09.2022 - 08.2023
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Market Research Analyst
Research executive
12.2021 - 05.2022
- Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.
- Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.
- Enhanced market intelligence by conducting thorough research and analysis of industry trends.
Education
Bachelor of Commerce - Ecommerce
Sri Ramakrishna College of Arts And Sciences
Coimbatore 06.2017 - 06.2020
Skills
MS Advanced Excel
MS Office,Word
Live chat support
Product knowledge
Call center experience
Salesforce
CRM software
Empathy and patience
Verbal and written communication
Microsoft outlook, word, and Excel
Certification
Post Graduation in Data Science
Software
MS SQL
Advanced Excel
PowerBI
Tableau
SalesForce
Timeline
Customer Support Specialist
Teleperformance
08.2024 - 08.2025
Post Graduation in Data Science
01-2024
Customer Support Executive
Silaris Information Technology
09.2022 - 08.2023
Market Research Analyst
Research executive
12.2021 - 05.2022
Bachelor of Commerce - Ecommerce
Sri Ramakrishna College of Arts And Sciences
06.2017 - 06.2020
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