Prashanth CS

Work History

Papaya Global Pvt. Ltd.

Bengaluru

08.2024 - Current

Microsoft 365 Enterprise Administrator – Oversees the entire Microsoft 365 environment, including security, compliance, and service optimization.
Microsoft 365 Collaboration Administrator – Focuses on managing Teams, SharePoint, and OneDrive for Business.
Intune Administrator – Manages device enrollment, policies, and compliance settings.
Intune Device Management: Enrolling, configuring, and managing Windows, macOS, iOS, and Android devices.
Application Deployment: Managing app installations, updates, and policies for mobile and desktop applications.
Mobile Device Management (MDM) Administrator – Handles mobile device policies, app protection, and conditional access.
Conditional Access: Ensuring secure access to corporate resources based on device compliance
Developed and deployed organization-wide IT policies, ensuring compliance with industry best practices and legal requirements.

Entropik Technologies Pvt. Ltd.

Bengaluru

09.2021 - 08.2024

Resolved issues and escalated problems with knowledgeable support and quality service.
Reduced downtime with proactive system monitoring and timely issue resolution.
Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
Deployed cloud-based solutions to increase flexibility, scalability, and resiliency within the organization''s technology infrastructure.
Managed onboarding and offboarding of employees.
Monitoring and perform regular security monitoring to identify any possible intrusions on Cisco Meraki device for
better network health.

INurture Education Solutions Pvt. Ltd

Bengaluru

09.2015 - 08.2021

System Administrator – Manages servers, operating systems, and software updates.
Provides technical support and resolves user issues.
Endpoint Administrator – Manages devices, software installations, and updates.
Ensures data protection and recovery strategies.
Ensures IT policies align with industry regulations
Manages software licensing, vendor relations, and IT procurement.
Diagnosed and resolved hardware and software issues.
Designed and evaluated WAN and LAN connectivity technologies.

Altair Infosystems Pvt. Ltd.

Bengaluru

09.2014 - 09.2015

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Mentored junior members of the team on best practices in issue resolution techniques.
Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.