Prashanth G
Bengaluru
Summary
Ambitious professional with a strong background in customer service at First Source. Expert in enhancing service delivery through analytical thinking and empathy. Skilled in full-stack development, with a keen ability to produce engaging content and foster team collaboration. Adaptable professional with a versatile background in customer service and video production. Known for strong team collaboration and effective communication, contributing to successful project outcomes and enhanced customer satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Agent
First source
Bengaluru
06.2025 - Current
- Facilitated customer inquiries and concerns through effective communication.
- Actively listened to customer complaints and provided tailored solutions.
- Handled customer complaints by actively listening and providing solutions.
- Followed up on customer feedback to ensure satisfaction with services provided.
Full Stack Development - Intern
Inventeron
Bengaluru
06.2024 - 07.2024
- Developed user interfaces using HTML, CSS, and JavaScript frameworks.
- Wrote documentation for software features and development processes.
- Updated existing websites with new features or content using HTML5, CSS3, JavaScript, and jQuery.
- Maintained documentation for software development processes and system architectures.
Video Production Assistant
Kristu Jayanti Music Academy
Bengaluru
09.2023 - 05.2025
- Assisted in filming various music performances and events at the academy.
- Managed equipment setup and maintenance for video shoots and recordings.
- Supported promotional efforts by creating engaging video content for social media.
- Created motion graphics using Adobe After Effects software.
- Set up lighting equipment for studio shoots as well as on location shoots.
Choir Member
Kristu Jayanti Music Academy
Bengaluru
08.2022 - 05.2025
- Assisted in organizing music selection for diverse choir pieces and genres.
- Collaborated with peers to prepare for seasonal performances and concerts.
- Participated in weekly rehearsals to enhance vocal skills and harmonization.
- Performed songs in gospel, pop and Rock music genres.
- Instructed younger members on techniques such as breath control and phrasing.
Education
Bachelor of Science - Computer Applications
Kristu Jayanti College Autonomous
Bengaluru 07.2022 - 08.2025
Skills
- Customer service
- Cross-functional coordination
- Front-end development
- HTML and CSS
- Effective communication
- Product knowledge
- Analytical thinking
- Problem solving
- Video production
- Content creation
Accomplishments
• Completed two years in NCC.
• Served in NSS for three years.
• Head of the camera crew team.
• Awarded in choir for completing three years of training.
• Appointed as the head of the camera crew for the music media team.
• Served in NSS for three years.
• Head of the camera crew team.
• Awarded in choir for completing three years of training.
• Appointed as the head of the camera crew for the music media team.
Certification
• Certified in Blockchain 101 - Infosys.
• Certified in Cloud Computing Fundamentals - AWS, Palo Alto.
• Certified in development, machine learning, and cloud computing training.
• Certified in Cloud Computing Fundamentals - AWS, Palo Alto.
• Certified in development, machine learning, and cloud computing training.
Timeline
Customer Service Agent
First source
06.2025 - Current
Full Stack Development - Intern
Inventeron
06.2024 - 07.2024
Video Production Assistant
Kristu Jayanti Music Academy
09.2023 - 05.2025
Choir Member
Kristu Jayanti Music Academy
08.2022 - 05.2025
Bachelor of Science - Computer Applications
Kristu Jayanti College Autonomous
07.2022 - 08.2025