Prashanth Kasoju

Work History

Examity

Hyderabad

06.2019 - 03.2023

COMPANY : Examity
Role : Quality check analyst
Description:
Examity Pvt Ltd company, is Online proctoring company which provides more secure testing, faster support, and 100% browser- based proctoring experience for test takers. With headquarters in Newton, Massachusetts. By revenue it is second largest proctoring company in the world after Talview.
Roles & Responsibilities:
Auditing exam videos.
Monitoring errors made by proctors.
Maintaining records of errors for analysis.
Developing and implementing quality control audit plans.
Overseeing corrective actions
Evaluated staff performance and provided coaching to address inefficiencies.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained database systems to track and analyze operational data.
Creating and developing reports and dashboards using power bi for analysis and decision making.

Emirates Airlines

Hyderabad

07.2017 - 03.2019

COMPANY : Emirates Airlines
Role : Customer service agent
Roles & Responsibilities:
Provided efficient and courteous assistance to over 200 passengers daily, ensuring smooth check-in, boarding, and arrivals processes.
Conducted thorough security checks of passengers and their baggage, maintaining 100% compliance with safety regulations and protocols.
Utilized advanced computer systems to manage flight reservations and handle customer inquiries, maintaining 95% accuracy rate in resolving passenger concerns.
Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
Enhanced customer satisfaction by providing efficient check-in and boarding services.
Announced flight status updates and information about gate changes over PA system.
Tagged baggage and routed to appropriate location for loading and screening.