Prashanth K. C
Bangalore
Summary
Proven leader in client services with a track record of enhancing client satisfaction and retention at K.M Dastur Reinsurance Brokers Pvt.Ltd. Expert in Insurance and Operational data analysis and creative problem-solving, demonstrating adaptability and strong decision-making skills. Have renewed policies by 100%, showcasing dependability and exceptional teamwork capabilities.
Seasoned 401K Specialist with comprehensive background in retirement plan administration and compliance. Possess strong knowledge of ERISA regulations and IRS code pertaining to defined contribution plans. Skilled in fostering client relationships, providing exceptional customer service, and resolving complex issues related to 401K plans. In previous roles, contributed significantly to the streamlining of processes and ensuring accuracy in annual reporting.
Overview
20
20
years of professional experience
Work History
Manager - Client Services
K.M Dastur Reinsurance Brokers Pvt.Ltd.
07.2022 - Current
- Micro, SME, and large corporate client servicing: policy issuance, handling claims, quotes, negotiations, and sharing the monthly deliverables.
- Responsible for renewals and retentions of policies.
- Identifying the requirements for insurance policies and providing wellness offerings, employee engagement activities, upselling, and cross-selling of policies.
- Building strong relationships with clients and stakeholders to retain the clients.
- Taking care of additions and deletions, and passing endorsements.
Asst. Manager - Client Services
Howden Insurance Brokers Pvt.Ltd.
01.2019 - 03.2021
- Was responsible for the team of qualified insurance professionals for client servicing and end-to-end SLA monitoring of large accounts.
- Responsibilities included the SLA monitoring, renewal recommendations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- To keep employee engagement tasks like TAT, SLA claims, MIS report submission, health talks, and wellness activities.
Support Manager - Client Services
Prudent Insurance Brokers Pvt.Ltd.
07.2014 - 11.2018
- To give client orientation for understanding the GMC, GPA, and GTL claims process. Taking care of cashless and reimbursement claims.
- Working on the MIS report of claims.
- Analysis of claims, with claims ratio.
- Taking approval from the underwriter/insurer in special cases.
- Attending help desk activities in the corporate and making them understand about GMC, GPA, and GTL claims processes.
- Giving a presentation on GMC, GPA, and GTL policies to the corporate clients.
- Visiting clients for claims issues, building a good relationship.
- Submission of monthly reports on claims settled to the insurer on a monthly basis.
- Taking care of Additions and Deletions & passing Endorsements
Assistant Manager - Client Services
Paramount Healthcare (TPA) Pvt.Ltd.
02.2013 - 04.2014
- Taking care of cashless and reimbursement claims
- Working on MIS report of claims
- Analysis of claims with claims ratio
- Taking approval from underwriter/Insurer in special cases
- Attending help desk activities in the corporate and making them understand about GMC claims process
- Giving presentation on GMC policies to the corporate clients
- Visiting Insurance Brokers for claims Issue , building a good relationship
- Submission of monthly reports on claims settled to the Insurer on monthly basis
Operations - Associate
Fidelity Business Services India Pvt. Ltd.
07.2008 - 08.2011
- 401(k) U.S. Retirement Plans: Implementation -Service Support Team is a documentation team which is a part of Defined Contributions . With the service support team, we have to service U.S. clients who participate in retirement plans (e401k, Premium, Premium-100, CPR, and CPR-100) mutual funds for their employees.
- Make changes with enrollment, rollover, and all required changes in the 401(k) plan.
- Send the documents, like the Summary Plan Description (SPD), Adoption Agreement (AA), Service Agreement (SA), QDRO, and other documents, to clients.
- Support the contract administration, document generation, and data integrity audit, QA of the Emerging Corporate Market’s (ECM, LCM, SCM, IRA) qualified plans.
- Work with plans such as Roth, Safe Harbor, and IRA.
- Responsible for Quality Checks.
- Reviewing the participant information and records, and managing the workflow.
- Accurate processing, configuration of the plan setup, and plan maintenance.
- Has to make changes, such as the company name, address, contact name, and SSN number.
- Change sensitive elements like mutual funds, such as adding, freezing, and deleting the funds after mix-matching and mapping (fund allocation), and sending the data where it has to pass through the front end/back end and Xtract before it goes to US auditors for the plan to go live.
- Work closely with the Client Relationship Manager and prepare all the final documents that need to be delivered to the client/actuaries as per the SLAs.
- Sending out Error's Report and MTD reports on a weekly basis.
- Giving direction to the downstream team to incorporate the changes in the systems.
- Received the YEI - You Earned It Award twice for consistent performance.
- Completed the D1 and D2 Certification (Domain Knowledge).
- Developed and implemented operational procedures to ensure efficient workflow.
Customer care Executive
Iffco Tokio General Insurance pvt.ltd. ( Mafoi Consultancy )
02.2007 - 07.2008
- Daily collection of cheque along with insurance cover note from tied up show rooms & updating it
- Getting policy numbers & updating it
- Issuing policies to show rooms in time
- Correcting policies & re issuing
- Maintaining the MIS data for policy & Client Retentions
- Forecasting and analyzing the current month business depending upon the Current Market
- Analyzing & Comparing Day to day Location wise Business and reporting to RSM
- Getting Approvals for the Payout Annexure from Payment Division on behalf of Dealers
Operations / MIS Executive (sales co-coordinator)
HDFC Bank Ltd.. (HBL Global Ltd.)
03.2005 - 12.2006
- Maintaining Customer wise Records Pertaining to Entire Auto loans Karnataka region
- Generating Daily Sales Report and publishing the same at South Levels
- Controlling Post Dated Documents on Daily Basis (R.C
- Collections With in the Time Limits)
- Calculating the Weighted Average IRR and Highlighting the Report when it reduces below its Limitations
- Getting Approvals for the Payout Annexure from Payment Division on behalf of Dealers
- Analyzing & Comparing Day to day Location wise Business and reporting to RSM
- Setting Targets to the Location Heads and to initiate them to achieve the same
- Reporting Sales Executives Biz Achievements for calculating their Incentive Structures
- Reporting and Controlling the Advertisement Expenses On a monthly basis and Restricting to its Limitations
- Calculating the Cost of Acquisition and reporting the same on behalf of Karnataka
- Forecasting and analyzing the current month business depending upon the Current Market
Education
B. Com. -
Vijaya Evening Collage (Bangalore University)
P.U.C -
Bangalore P.U Board
SSLC -
Karnataka Board
Skills
- Teamwork and collaboration
- Data analysis
- Critical thinking and decision-making
- Leadership and management
- Creative problem-solving
- Adaptability
- Communication and interpersonal skills
- Dependability and time management
Accomplishments
- Received YEI-You Earned IT Award Twice for the Consistent Performance.
- Completed the D1 and D2 Certification (Domain Knowledge)
Personal Information
Date of Birth: 03/25/76
Timeline
Manager - Client Services
K.M Dastur Reinsurance Brokers Pvt.Ltd.
07.2022 - Current
Asst. Manager - Client Services
Howden Insurance Brokers Pvt.Ltd.
01.2019 - 03.2021
Support Manager - Client Services
Prudent Insurance Brokers Pvt.Ltd.
07.2014 - 11.2018
Assistant Manager - Client Services
Paramount Healthcare (TPA) Pvt.Ltd.
02.2013 - 04.2014
Operations - Associate
Fidelity Business Services India Pvt. Ltd.
07.2008 - 08.2011
Customer care Executive
Iffco Tokio General Insurance pvt.ltd. ( Mafoi Consultancy )
02.2007 - 07.2008
Operations / MIS Executive (sales co-coordinator)
HDFC Bank Ltd.. (HBL Global Ltd.)
03.2005 - 12.2006
B. Com. -
Vijaya Evening Collage (Bangalore University)
P.U.C -
Bangalore P.U Board
SSLC -
Karnataka Board
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