Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Timeline
Generic

Prashanth KM

Bangalore

Summary

Accomplished Project Manager with over 14 years of proven track record at Genpact, enhancing project delivery by implementing best-practice methodologies and fostering stakeholder collaboration. Proficient in managing permanent and ad hoc project management, and adept at driving continuous innovation, my focus is on achieving tangible business improvements. Identified process innovation ideas converted them to projects using Lean and Green Belt methodology. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact
11.2022 - Current
  • Streamlined projects and programs with effective communication and collaboration across cross-functional teams of 15-30 members.
  • Led a cross-functional team of 16 members to successfully implement a new customer relationship management system, improving client satisfaction and engagement by 92%
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Interacted with customers to understand business needs and translate into requirements and project scope.
  • Prepare detailed hierarchical portfolio performance of Client's accounts.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Managed cross-functional teams to successfully execute complex projects within budgetary constraints and tight deadlines.
  • Supported continuous improvement initiatives by introducing Lean Six Sigma principles aimed at optimizing overall plant performance.
  • Documentation of all Projects, enabling accurate knowledge transfer for PMO department.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Research on FMCG projects, tracking the sales and helped client to create business strategy to increase sales and to launch new products.

Business Analyst

Genpact
01.2017 - 01.2022
  • Evaluated business processes for improvement opportunities through automation or streamlining.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Identified gaps between current state and desired future state operations.
  • Gathered feedback from end users regarding usability issues related to applications or systems.

Senior Associate

Genpact
01.2013 - 01.2017
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Analyzed data and created reports for senior management.
  • Provided direction and guidance to junior associates on complex tasks.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.

Associate

Genpact
11.2010 - 01.2013
  • Built relationships with customers by providing friendly customer service.
  • Developed and maintained relationships with clients and vendors.
  • Assisted customers with selecting items and answering questions about products.

Education

MBA - Marketing

JSSATE
Bangalore
08-2010

Skills

  • MS-Office
  • Pivot tables
  • Consulting
  • Stakeholder Management
  • Microsoft Office Suite
  • Power BI
  • Project management
  • Process improvement
  • Data analysis
  • Lean Six Sigma
  • Team collaboration
  • Team motivation techniques
  • Project management abilities
  • Team leadership

Certification

  • Green Belt Certified from Genpact
  • Lean Certified from Genpact
  • Master of Business Administration, Marketing, JSSATE, 2010

Accomplishments

  • Successfully streamlined projects and programs by fostering clear, effective communication and collaboration across cross-functional teams of 15-30 members, leading to increased efficiency and productivity.
  • Facilitated over 40 project reviews, steering meetings, and updates with senior management and clients, providing transparent communication on project status, risks, and deliverables, which improved decision-making processes.

Hobbies and Interests

  • Running
  • Cricket
  • Watching movies
  • Trekking
  • Swimming

Timeline

Assistant Manager

Genpact
11.2022 - Current

Business Analyst

Genpact
01.2017 - 01.2022

Senior Associate

Genpact
01.2013 - 01.2017

Associate

Genpact
11.2010 - 01.2013

MBA - Marketing

JSSATE

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Prashanth KM