Prashanth Krishna
Bangalore
Summary
Dynamic leader with a proven track record at Capzen Technologies, adept in IT solutions and driving operational excellence. Leveraged expertise in AI and Machine Learning, alongside exceptional leadership and stakeholder management skills, to significantly enhance business units and service delivery. Achieved notable success in strategic business planning and client relationship management, contributing to substantial company growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CEO and Co-founder
Capzen Technologies
04.2020 - Current
- Company Overview: a leading IT solutions and Services provider for Global IT Companies
- Communicating on behalf of the Capzen to Investors, Govt entities and other stake holders
- Leading the development Capzen’s short and long-term strategy
- Creating and implementing the Capzen’s Vision and Mission
- Evaluating the work of other executive leaders within the Capzen, including COO, CFO and other directors
- Maintaining awareness of the competitive market landscape, expansion opportunities and industry developments
- Ensuring that the Capzen maintains high social responsibility wherever it does business
- Assessing the risks to the company and ensures they are monitored and minimized
- Setting strategic goals and making sure they are measurable and describable
- A leading IT solutions and Services provider for Global IT Companies
General Manager
Bytes 2 Knowledge
01.2015 - 12.2019
- US healthcare documentation service providers, End to end revenue Cycle Management for Medical billing companies, Publishing houses, University Press, Translation companies, Physician Groups, Technology providers, Super markets and Financial institutions with manpower capital of 300 FTE plus including Operations manager, Project Mangers/Program Managers, quality auditors, trainers, HR, Marketing, and Pre-sales, etc
- Accountable for addressing center management, business development, sales, delivery, transitions, quality, TAT, client escalation, cross functional / Intra department engagement, training & development, mentoring & succession planning
- Sales, marketing, & business analysis
- Work with BD Team for RFPs and Pre-Sales presentations to prospective Clients
- Creating collaterals, website updating, participating international events and fairs, and performing digital marketing initiatives
- Perform strategic business review discussions to identify client’s objectives for the fiscal year thereby developing plans for business growth
- Creating annual business plan, P&L (Handling 12 Accounts), business model canvas, pitch deck, contract negotiation, vendor management, and facility management
- Reviewing process improvement projects
- Develop and maintain strong positive business relationship with internal and external clients to clearly understand their business process and the development/articulation of short and long term business objectives
- Coordinating with process owners to provide smooth hands off
- Clearly define business case for the projects that have been proposed, and validate the opportunity, scope and importance of a project
- Use DMAIC methodologies to understand current process and identify impacts to current process of proposed defect fixes or system enhancement and work with various stakeholders to propose and develop process and/or technology modifications
- Established a core team for Medical Record summarization and annotation process for Athena Health
- Started new vertical for Publishing Services, created an initial team and ramped up to 35 people handling services like Editorial Services, DTP services, Epublishing services, set up sales and marketing infrastructure, and implemented and transitioned 20 plus clients from domestic and global for the last 4 years
- Setup marketing campaigns in Book shows in New Delhi, Frankfurt, and Malaysian Book Shows and instrumental for bringing global clients for publishing vertical
- Important clients added for Publishing vertical Mc Grawhill, Cengage Learning, EWL Torado, University of Science Malaysia, Pearson, Oxford University Press, and Cambridge University Press
- Initial ramp up for medical billing, cash posting, and accounts receivable team put together core team, and performed intensive knowledge transfer
- Set up a call Centre operations for inbound and outbound sales campaign for UK based money transfer Exchange Company
- Completed 10 Successful Transitions of adding 1.2 million USD revenue for healthcare documentation management process for FY 2015 -16 and become a preferred partner for Nuance communication
- Transitioned Inventory management system and CCTV surveillance project from Paris based Super market group
- Built Governance structures to engage & manage client expectations, reduce escalations & strategize on delivery goals
- New Centre for Vizag and Coimbatore unit added
- Strategic business partnership with SEED NGO conceived and implemented the project 'Give them a Book, let them change the world' distributing free books for underprivileged primary school children
Deputy General Manager
R1 RCM
Delhi
06.2014 - 12.2014
- Accountable for US Healthcare documentation management services for Ascension hospitals across U.S
- Also responsible for key strategic inputs to onshore partners for end customer management
- Single point of contact for multiple special projects / initiatives being driven at COE level around Costs, Process Efficiency, People Development & engagement
- Business Growth / Expansion (Organic)
- Operational Excellence & Service Delivery
- Client Relationship Management
- Transitions
- Cost Reduction & Process Leakage
- Process Excellence & Efficiency Improvement
- Learning & Development
Deputy General Manager Healthcare KPO
IDS Infotech Ltd
Chandigarh
12.2006 - 06.2014
- Business head for Joint Venture of IDS and Argus Healthcare Services which is an End to End Health Care Revenue Cycle Management venture for 100 plus providers in California region
- Span of coverage includes Physicians, Service Providers, Patient Financial Services for Hospitals, and managed service organization
- Managing and leading healthcare document division with a span of 150 plus with 2 centers catering to world’s largest MTSO
- Clinical data management providing SAS based analytical services on SDTM/CDISC data sets for various drug trial studies
- Personally, responsible for revenue generation, bottom line management and margins for BUs
- Responsibilities include strategic business planning and end to end implementation of the business plan
- Interact with all existing and prospective clients to understand client expectations and keep strong relationship all the times
- Define Process plans and matrices to establish appropriate service delivery methodologies
- Determine the deployment needs for existing and new business and manage sourcing internally / external
- Communicate with the customer on a regular basis to discuss operational issues, CTP and Critical to Quality (CTQ) delivery and to build rapport with the customer
- Ensure Pro Activeness and shorter learning curves while transitioning new business
- Participate in Quality Calibration Sessions to keep teams current on client updates through channelizing appropriate information flow
- Participate in inter-departmental meetings and strategy sessions to provide appropriate inputs
- Ensuring consistency in infusing the 'Company Culture Approach' across teams
- Added a new location in Noida for setting up Medical coding process with an initial team of 10 members and successfully transitioned the projects which were outsourced to other partners from our parent Joint venture Company in US
- Transitioned CRF template design process from PHT with a span 25 FTEs and also set up a team of SAAS programmers for FDA approval
- Transitioned 2 million USD revenue from Transcend Services for the FY 2010-11 by adding 15 hospital accounts
- Instrumental in setting up a Medical scribing process first time in India with partnership of Augmedix
- First doctor live was implemented under my leadership
- Executed 3 black belt projects as part of process excellence team of IDS, Medical transcription quality improvement, Customer satisfaction improvement in AR calling, and Reduction of rework in biblical coding in legal process
Operations Head
Thunga Software Private Ltd
Bangalore
01.1999 - 12.2006
- Monitoring overall performance of the teams in terms of productivity & Quality delivery of services to the customer within stipulated time
- Collating MIS on weekly, monthly & quarterly basis for the business, internal and customer reporting
- Analyzing the quality metrics related to efficiency with respect to line quality/audio quality
- Instrumental in creating some key accounts such as Spheris, Focus Informatics, Spryance, Assitmed and Global Medata
- Efficiently took over the operations management from 2004, Business Volume improved from 60 lakhs per annum to 3.5 cores per annum
- Involved in various Trainings & initiatives on Process & Organizational level
- Received client appreciations/R&Rs for displaying outstanding commitment towards work on numerous occasions including best vendor award from Focus informatics for the year 2004 and 2005
Education
EPGP - Business Strategy
Indian Institute of Management Kozhikode
BCom -
Calicut University
Skills
- IT solutions
- Consultancy
- Staffing services
- AI and Machine Learning
- US Healthcare
- Editorial
- Content Management
- DTP
- E-Publishing
- Project Management
- Program Management
- Business Excellence
- Process improvement
- Operational Excellence
- Service Delivery
- Black Belt Certified
- Leading Business Units
- P&L
- Team Management
- Develop COE
- Competencies
- Personnel management
- Leadership
- Stakeholder Management
- Client Relationship Management
- Business development
- Sales
- Team Management
- Develop COE
- Competencies
- Personnel management
- Leadership
- Stakeholder Management
- Client Relationship Management
- Business development
- Sales
Certification
- Six Sigma Black Belt Level 1, Confederation Indian Industry
- Green Belt, Benchmark Six Sigma
- HIPAA & FCA Certified
Community Service
Volunteer with JKP
Personal Information
Date of Birth: 06/01/77
Countriestravelled
- Germany
- France
- UAE
- Malaysia
Timeline
CEO and Co-founder
Capzen Technologies
04.2020 - Current
General Manager
Bytes 2 Knowledge
01.2015 - 12.2019
Deputy General Manager
R1 RCM
06.2014 - 12.2014
Deputy General Manager Healthcare KPO
IDS Infotech Ltd
12.2006 - 06.2014
Operations Head
Thunga Software Private Ltd
01.1999 - 12.2006
- Six Sigma Black Belt Level 1, Confederation Indian Industry
- Green Belt, Benchmark Six Sigma
- HIPAA & FCA Certified
EPGP - Business Strategy
Indian Institute of Management Kozhikode
BCom -
Calicut University
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