As a technician, I believe it's crucial to learn about new innovations and research in the technology sector It's our duty to troubleshoot and solve problems, and we do that best when we're engaged with the technology and learning how to better utilize it So, I do spend a lot of time learning about new tech trends by reading blogs and conversing with coworkers, especially on tech developments that can impact my position
Prashanth Kumar
IT Technician
Udupi,Karnataka
Summary
Educated and experienced IT Technician skilled at management of computer systems, technical support and training. Takes responsibility for overall maintenance of computer systems, installing software, performing tests and resolving computer issues. Will use extensive background in mobile devices, Internet applications and security to better position an organization in the rapidly changing world of information technology.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
IT Technician
Alzayani Investments B.S.C (Closed)
Diplomatic Area, Manama,Bahrain
10.2015 - 07.2020
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for more then 75 employees.
Education
BBM - Business Management
St.Mary’s College
Shirva,Udupi 06.2009 - 04.2012
PUC - Commerce
St.Lawrence P.U College
Moodubelle,Udupi 06.2007 - 04.2009
SSLC -
St. Lawrence PU Collage
Moodubelle,Udupi 06.2006 - 04.2007
Skills
Desktop Technical Support
Peripheral Repair
AV Equipment Management
Technical documents comprehension
Data Entry
Data recovery
Budgets
Customer proposals
Technical Support
Data collection and analysis
Worked with AD (active directory) to create and disable account
Installed, repaired and upgraded 100-150 user PC's and laptops
Created Microsoft Exchange mailboxes and mail distribution lists
Helped manage inventory of items on IT store
Certification
CompTIA A+ Course (Operating System, Hardware and Networking)
Interests
Timeline
CompTIA A+ Course (Operating System, Hardware and Networking)
11-2015
IT Technician
Alzayani Investments B.S.C (Closed)
10.2015 - 07.2020
BBM - Business Management
St.Mary’s College
06.2009 - 04.2012
PUC - Commerce
St.Lawrence P.U College
06.2007 - 04.2009
SSLC -
St. Lawrence PU Collage
06.2006 - 04.2007