Prashanth Kumar M
Bengaluru
Summary
Sales trainer with extensive experience at IFB Home Appliances, HAIER Home Appliances, and Eureka Forbes, excelling in customer service, and innovative training delivery. Proven track record in enhancing sales techniques and product knowledge. Skilled Counter Sales Representative with substantial knowledge in customer service, product management, and sales techniques. Previous roles involved managing customer inquiries, upselling products and services, and maintaining superior customer satisfaction levels. Strengths lie in problem-solving abilities, exceptional organizational skills, and effective communication. Impactful contributions made to previous employers include improving sales performance, enhancing team collaboration, and fostering strong relationships with customers.
Overview
13
13
years of professional experience
Work History
Retail Sales Trainer
EUREKA FORBES
Bengaluru
03.2023 - Current
- INDUCTION Training, Product Refresher Training, New Product Training for ASM, TSR, TL, and ISPs.
- Dealers meet training for DM, TL, and staff.
- ISPs store training.
- LMS based report
REGINAL SALES TRAINER
HAIER Home Appliances PVT LTD
Bengaluru
11.2019 - 02.2023
- Induction Training,
- Created training materials such as presentations, handouts, and videos for use in workshops or online learning modules.
- Developed and implemented regional training programs to ensure sales associates had the skills necessary to achieve their goals.
- Implemented follow up procedures after each workshop session in order to track progress made by attendees.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Field Sales Trainer
IFB Home appliances
Bengaluru
07.2015 - 09.2019
- Implemented innovative approaches towards instruction delivery such as gamification or role playing exercises to increase engagement levels among trainees during sessions.
- Provided timely coaching and mentoring to ensure successful implementation of new processes in the field.
- Developed and conducted effective training programs for field sales representatives on product knowledge, customer service, and sales techniques.
- Maintained records related to training activities including attendance sheets, feedback forms, test scores for future reference purposes.
Counter Sales Representative
IFB Home appliances
Bengaluru
04.2012 - 08.2015
- Assisted customers with selection of products to meet their needs.
- Greeted customers in a friendly and professional manner.
- Assisted customers in selecting products based on their needs and preferences.
- Attended training sessions to update knowledge on new products and services.
Education
Bachelor of Commerce - Commerce
MS RAMAIAH HIGH SCHOOL
Bengaluru03-2014
Skills
- Customer service
- Sales techniques
- Product knowledge
- Training delivery
- Customer relationship management
- Microsoft applications proficiency
- Employee training
- Role-playing exercises
- Learning management systems
- Technical training
- Classroom experience
Accomplishments
- Best performer for 2years as a counter sales representative
- South Regional Winner in WIN IN IFB Contest
Timeline
Retail Sales Trainer
EUREKA FORBES
03.2023 - Current
REGINAL SALES TRAINER
HAIER Home Appliances PVT LTD
11.2019 - 02.2023
Field Sales Trainer
IFB Home appliances
07.2015 - 09.2019
Counter Sales Representative
IFB Home appliances
04.2012 - 08.2015
Bachelor of Commerce - Commerce
MS RAMAIAH HIGH SCHOOL