PRASHANTH MK
Summary
Dynamic customer support professional with a proven track record at Concentrix, excelling in conflict resolution and communication. Recognized for enhancing customer satisfaction through proactive problem-solving and attention to detail. Adept at multitasking in fast-paced environments, consistently achieving high performance metrics and fostering strong customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Concentrix
03.2024 - 02.2025
- Company Overview: Representative Operations – Airbnb Process
- Provided world-class support to Airbnb hosts and guests via phone, email, and chat, ensuring smooth booking experiences and timely issue resolution.
- Demonstrated excellent communication and empathy while handling sensitive customer concerns, cancellations, and disputes.
- Applied critical thinking to resolve complex cases involving payments, listings, and account security, maintaining high customer satisfaction.
- Maintained accurate case documentation and followed internal protocols to ensure compliance with Airbnb’s policies and service standards.
- Collaborated with cross-functional teams to escalate and resolve high-priority issues, contributing to process improvements and customer retention.
- Met and exceeded performance metrics including CSAT, AHT, and quality scores through consistent professionalism and attention to detail.
- Representative Operations – Airbnb Process
Customer Relationship Officer
V5 Global
02.2021 - 05.2022
- Company Overview: CRO Airtel Client
- Delivered exceptional customer service by addressing queries, resolving complaints, and ensuring customer satisfaction across telecom services.
- Handled inbound and outbound calls professionally, promoting Airtel products and services to increase customer engagement.
- Assisted walk-in customers with mobile connections, data plans, bill payments, and device troubleshooting.
- Managed documentation for new connections, KYC verification, and service upgrades with accuracy and compliance.
- Maintained daily sales reports and customer feedback logs to support store performance and service improvements.
- Built strong relationships with customers, fostering loyalty and repeat business through personalized service.
- CRO Airtel Client
Education
Bachelor Of Arts -
KSOU
09.2025
2nd PUC - Science
Department of Pre-University
01.2013
SSLC -
Karnatak Secondary Board
01.2011
Skills
- Excellent verbal and written communication in English, Hindi, and regional languages
- Skilled in conflict resolution
- Active listening
- Rapport building
- Strong interpersonal skills
- Customer-first approach
- Customer service
- Effective communication
- Adaptable to fast-paced environments
- Capable of multitasking under pressure
- Quick learner
- Proactive mindset
- Attention to detail
Hobbies and Interests
- Travelling
- Music
Timeline
Customer Support Representative
Concentrix
03.2024 - 02.2025
Customer Relationship Officer
V5 Global
02.2021 - 05.2022
Bachelor Of Arts -
KSOU
2nd PUC - Science
Department of Pre-University
SSLC -
Karnatak Secondary Board
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