Prashanth Munukuntla
Servicenow Admin
Bhupalpally
Summary
Dynamic ServiceNow Administrator with a proven track record at Munukuntla Prashanth, enhancing ITIL compliance and optimizing service catalog management. Expert in SLA configuration and access control lists, I effectively managed change requests, minimizing disruptions while proactively resolving incidents, showcasing strong problem-solving skills and a commitment to continuous improvement.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
ServiceNow Administrator
Munukuntla Prashanth
11.2022 - 02.2026
- Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
- Spearheaded initiatives aimed at improving ITIL compliance within the organization using the features offered by the ServiceNow platform.
- Managed change requests effectively, ensuring minimal disruption to ongoing operations while implementing necessary modifications to the platform.
- Reduced service disruptions by proactively monitoring, diagnosing, and resolving incidents.
Education
B.Tech in Mechanical Engineering -
08.2009 - 05.2013
Skills
SLA configuration
ServiceNow development
Service catalog management
Access control lists
Timeline
ServiceNow Administrator - Munukuntla Prashanth
11.2022 - 02.2026
ADAM’S Engineering College - B.Tech in Mechanical Engineering ,
08.2009 - 05.2013