Summary
Overview
Work History
Education
Skills
Timeline
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Prashanth Pulluri

Senior Operations Manager
Hyderabad,TG

Summary

A seasoned Travel Operations Manager with four years of experience, adept at orchestrating seamless travel experiences. Proven track record in overseeing all aspects of travel operations, including itinerary planning, logistics coordination, and client relations. Skilled in optimizing resources to ensure cost-effectiveness while maintaining high service standards. Proficient in leveraging technology to streamline processes and enhance efficiency. Adept at leading teams to deliver exceptional results in fast-paced environments. Committed to delivering memorable travel experiences while prioritizing safety and compliance.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Senior Operation Manager

GI Trips
08.2022 - Current
  • Led a team of travel agents and coordinators in delivering high-quality travel services to clients.
  • Developed and implemented strategic plans to optimize operational efficiency and achieve business objectives.
  • Oversaw itinerary planning, logistics coordination, and supplier management to ensure seamless travel experiences.
  • Established and maintained relationships with travel suppliers, negotiating favorable terms and securing competitive rates.
  • Managed budget allocations, monitored expenses, and analyzed financial performance to maximize profitability.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fulfilling clients' needs throughout their travel journey.
  • Implemented quality control measures and conducted regular audits to maintain high service standards.

Events Coordinator

S2W Media
05.2022 - 08.2023
  • Planned and coordinated corporate events, including conferences, seminars, and networking functions, for clients across various industries.
  • Managed all aspects of event logistics, including venue selection, catering, audiovisual equipment, and transportation arrangements.
  • Communicated with vendors, negotiated contracts, and ensured compliance with event budgets and timelines.
  • Collaborated with clients to understand their event objectives and preferences, providing creative ideas and personalized solutions to meet their needs.
  • Oversaw event setup, execution, and breakdown, ensuring smooth operations and timely resolution of any issues that arose.
  • Maintained detailed event records, including budgets, timelines, and vendor contracts, to track expenses and performance metrics.

Travel Consultant

AVNI Holidays
02.2020 - 04.2021
  • · Responsible for all aspects of corporate and MICE sales.
  • · Business Development and Identification of new business opportunities from both existing and new corporate clients.
  • · Growing Revenue from existing corporate portfolio through infiltrating their business to build relationships with their Events & Road show teams.
  • · Overseeing MICE Requests, Influencing and Negotiating with both vendor and client for best result for both parties.
  • · Contract Negotiation
  • · Maintained Public Relations with internal and external customers, key overseas DMC/ Hotel Chains, Tourism Board/ Representatives, Airlines etc.
  • · Member of Core Action Team to ensure development of all divisions and overall performance of Company.
  • · Experience in Managing Overseas DMC, Retail and MICE - Handling Large Sales, Operations & Product team
  • · Streamline group operations of group activities and standardize the corporate services and solutions to Global standards.
  • · Bring in the global experiences and expertise to the board along with Intelligence and ensure the services are rated best in the industry with high brand recall.

Sales Events Coordinator

Chill Boss Events
02.2019 - 02.2020

· Pre-event organization

· Planning an event that meets the stated objectives

· Working out event budget, and logistics (venue, catering, etc)

· Managing an effective event marketing campaign

· Managing registrants

· On-the-day management

· Ensuring that on the day logistics arerunning smoothly (catering, venue, equipment)

· Managing event staff to help mark attendance, run speeches, provide attendee support, collect sign ups etc.

· Sending SMS communications to attendees when needed (last minute venue changes, parking notices etc)

· Post-event communication, reporting & analysis

· Managing post-event marketing/communications (‘thank you for coming’ email, feedback surveys, etc)

· Reviewing reports

· Analysing feedback and report data to measure whether event goal was achieved

Education

MBA - Tourism And Hospitality

National Institute of Tourism And Hospitality
Hyderabad, India
04.2001 -

Skills

Vendor Management

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Timeline

Senior Operation Manager

GI Trips
08.2022 - Current

Events Coordinator

S2W Media
05.2022 - 08.2023

Travel Consultant

AVNI Holidays
02.2020 - 04.2021

Sales Events Coordinator

Chill Boss Events
02.2019 - 02.2020

MBA - Tourism And Hospitality

National Institute of Tourism And Hospitality
04.2001 -
Prashanth PulluriSenior Operations Manager