Prashanth Rajendran

• Risk Mining, Identifying the MO's, Financial Impact Reporting

• Regular Risk Assessments on Retail Operations.

• Creating business continuity plans to limit risks

• Conducting policy and compliance audits, which will include liaising with internal and external auditors

• Developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops.

• To recruit excellent team members into their team and Amazon. Communicate effectively to align organisational goals with individual goals.

• Delivering significant business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience

• Work with support functions within Amazon to articulate and prioritise feature needs for the investigation tool sets

• Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision

• Consistently leading the team to meet and exceed service levels and targets in reducing bad debts.

• Operation Excellence, responsible in setting up Fraud Investigation Team, SWAT team (Escalations Team), onboarding & managing Outsource Partners

• Coordinate with the product team to ensure automations to reduce Cost Per Order.

• Ensure achievement of all team & individual goals.

• Lead by setting a good example.

• Coach and help team members.

• Facilitate problem solving and collaboration.

• Recognize and celebrate teams and team member accomplishments and exceptional performance.

• Process Reengineering & Automations.

• Operations Excellence

• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Reported on updates to project specifications and progress.

• Worked with a Canadian based client called TD Bank, which deals with Banking solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Greeted customers and listened closely to problems described to determine solutions.
• Escalated issues to proper supervisors when standard processes were not effective.

• Working with a UK based client, which deals with insurance.

• Responsible for managing their accounts with the payments and reconciling them with the right entries.

• Responsible for the payments made by them through various means and tracking the payment and getting it on the account.

• The team won the quarterly summit award in the remediation project.