Prashanth R. Mohan
Bengaluru
Overview
20
20
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Manager
Toyota Kirloskar Motor Pvt. Ltd.
08.2023 - Current
- Currently managing verticals such as Sales, After-Sales, Used Cars, and Customer Experience
- Supervising operations for rendering and achieving quality services at all touch points (sales, service, used car) and meeting the set business targets while fostering to generate additional avenues for business
- Maintaining high discipline and norm adherence, coordinating with superiors for cross teams and innovative suggestions to improve operational functioning
- Developing and implementing strategy aligned with the organization's overall objectives and customer expectations
- Fostering a positive and collaborative work culture, promoting teamwork, knowledge sharing, and continuous improvement
- Fostering collaboration among cross-functional teams and external partners to streamline value chain operations and achieve common goals
- Build strong & effective communication with dealership to achieve set business target, operation levels, process, tools & program implementation with high level of customer delight at all touch points
- Monitoring response and resolution time with respect to customer issues, making dealership to address the issues within stipulated timelines for effective closure
- Establishing and maintaining good working relationships with all stakeholder (Supplier, Dealer & customers)
- Introduction of New Products, programs & policies in improving Customer satisfaction, business opportunities
- Played pivotal & domain expert role in deploying IT systems like Dealer management, CRM, Warranty system etc
Manager
Toyota Kirloskar Motor Pvt. Ltd.
01.2022 - 12.2022
- Head of Value Chain Business including Retail Finance, Insurance, Service Value Chain, Supplier Management
Deputy Manager & Sr. Deputy Manager
Toyota Kirloskar Motor Pvt. Ltd.
01.2017 - 12.2021
- Service Value Chain & Brand Promotion, Service Parts & Job Labor Pricing & Mobility Solution, Supplier Management
Deputy Manager
Toyota Kirloskar Motor Pvt. Ltd.
01.2015 - 12.2016
- After Sales Service Mid Term Planning, Strategy, Service IT Systems, Dealer Operation Evaluation
Assistant Manager
Toyota Kirloskar Motor Pvt. Ltd.
01.2014 - 12.2014
- After Sales Service Mid Term Planning, Strategy, Service IT Systems, Dealer Operation Evaluation
Senior Officer & Assistant Manager
Toyota Kirloskar Motor Pvt. Ltd.
03.2007 - 12.2013
- Territory In charge - Customer Relations (North and East Region)
Territory Service Incharge
Whirlpool of India Pvt. Ltd.
11.2006 - 03.2007
Regional Service Executive
Apollo Tyres Ltd.
01.2005 - 11.2006
- (Warranty & After Sales)
Education
B.E. - Automobile Engineering
Skills
Customer oriented solutions
Certification
Toyota Business Practices, Toyota Motor Corporation
Personal Information
Date of Birth: 04/05/82
Timeline
Manager - Toyota Kirloskar Motor Pvt. Ltd.
08.2023 - Current
Manager - Toyota Kirloskar Motor Pvt. Ltd.
01.2022 - 12.2022
Deputy Manager & Sr. Deputy Manager - Toyota Kirloskar Motor Pvt. Ltd.
01.2017 - 12.2021
Deputy Manager - Toyota Kirloskar Motor Pvt. Ltd.
01.2015 - 12.2016
Assistant Manager - Toyota Kirloskar Motor Pvt. Ltd.
01.2014 - 12.2014
Senior Officer & Assistant Manager - Toyota Kirloskar Motor Pvt. Ltd.
03.2007 - 12.2013
Territory Service Incharge - Whirlpool of India Pvt. Ltd.
11.2006 - 03.2007
Regional Service Executive - Apollo Tyres Ltd.
01.2005 - 11.2006
Vishweshwaraiah Technological University - B.E., Automobile Engineering
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