Prashanth Srinivasan

• Respond to customer inquiries with qualifying questions for

possible opportunities.

• Efficiently and correctly understand if the customer is valid/ready to

purchase.

• Engage customers and qualify by applying thresholds and criteria and

creating opportunities for potential booking

• Generate new opportunities through participating in chats, calls, web

forms, social media and call-backs

• Have relevant conversations with the customer and partner

stakeholder(s) to ensure that the customer needs are suctioned into

Cisco products, services, and licenses.

• Engage with the customer, partner, and other resources to accelerate

opportunities and bookings.

• Maintain a healthy, accurate pipeline by making regular updates to the

opportunity related to the customer's needs and the solution.

• Review and listen to feedback on weekly performance; and deliver

observationally feedback on the customer experience

• Presales & Business Development for SAP implementation

• Setting up an appointment with IT & Business stakeholders

• Demo & technical discussions of SAP software

• Requirements management with tech teams

• Proposal decks & documents for large software implementation

• Coordination with technical teams.

• Maintaining customer relationships to look at any leads for expanding footprint.Working with the project team to review governance and monthly/quarterly reporting.

• Pitching SAP solutions through marketing and sales

• Demo of Tally ERP solutions to various SME's Sectors.

• Setting up requirements sessions & workshops with clients

• Demo of Tally modules along with a technical team

• Requirement management with tech teams

• Analyzing documents and creating technical proposal documents

• Leading pricing and technical discussion with teams across.

• Followup /Email Marketing

 Maintaining customer relationship to look at any leads for expanding footprint.

 Working with project team to review governance and monthly / quarterly

reporting.

• End to end responsibility of projects on custom List Building, Ultra-Complex custom ist, Technology List Build & Email Appending.

• Custom building list across cross functional areas, Business types and exclusive list building for CEO, CFO & CTO's.

• Currently have a large technical, Database developers and email list builders team of about 10-20.

• Supporting US and Canada territory for large corporations

• Participate in calls with business development teams to understand requirements.

• Maintain and publish quality reports to customers across regions with regards to the process followed.

• Ensure Customer queries/issues are resolved promptly & satisfactorily and ageing of queries is within control.

• Ensure there are minimal errors, customer issues and service problems.

• Ensuring reports are maintained & published periodically for customer & management review.

• Starting with presales activity like talking to the concerned authorities in the bank.

• Setting up an appointment with IT & Business

• Demo & technical discussions

• Requirement management with tech teams

• Preparing tender/proposal documents for large implementation with public sectors & cooperative banks

• Leading pricing and technical discussions with teams across.

• Followup /Prepare invoice to collect payment from the bank

• Maintaining customer relationships to look at any leads for expanding footprint.

• Working with the project team to review governance and monthly/quarterly reporting.

• Manage offshore campaigns for senior living directory and lead a team of 50 to produce over 3000 monthly reviews

• Monitor and analyse daily KPIs (i.e.: conversion rate and cost per review) of the reviews team to monitor

• Efficiency and ensure operations are within budget and key business targets are met.

• Work with product development and marketing teams to execute multiple campaigns via BPO utilization.

• Build custom reports, plan process functioning and coordinate weekly knowledge sharing program.

• Collaborate with cross functional team of 17 from QA & Database

developers to ensure smooth process flow.

• Lead, motivate, manage and train team members to achieve quality and

Productivity in accordance with organizational goals.

Sr. Team Lead, Strategic Outsourcing Services.

Aadhaar Project – Database Testing & Updation.

• Elicit client database dump from various sources across government agencies and building custom database using Sql services adhering to Government norms.

• Inspect database using tools, select cases in database seeded with Aadhaar, identify abnormalities and update the same.

• Ownership of foreclosure proceedings. Data validation, order assign, read and approve the process to be sent to the client

.

Team Lead, Strategic Outsourcing Services.

• Take ownership of projects like Custom List Building, Ultra-Complex custom list, Technology List Build & Email Appending.

• Managing a cross functional team of 15-20 from QA, Admin and Database developers.

• Build quality records (charts and reports) within department for improving quality level for customer satisfaction.

• Maintaining quality standards of the replies going out to the end customers with regard to process and language.

• Ensure Customer queries/issues are resolved promptly & satisfactorily and ageing of queries is within control.

• Ensure there are minimal errors, customer issues and service problems.

• Ensured quality of the customized build list, business database and in- House database tables.

• Ensuring reports are maintained & published periodically for customer &

management review.

Claims Processor Consultant

• Cheque Clearances & Branch Pay-outs processing using Tally ERP

• Error correction– Signature Verifications & Balance Checking.

• Managing day-to-day processing of accounts receivable and payable using QuickBooks.

• Assisting Executive Director and Board in creating the annual organizational budget and monitoring cash flow.