Prashanth Surya
Hyderabad
Summary
An experienced professional in U.S. PV design, transitioning from hands-on design work to quality checking, team leadership, and auditing. I have a proven track record in leading design teams, improving processes, and resolving customer challenges. Currently managing key accounts, I ensure that customer satisfaction and success are at the forefront of my efforts. I believe strongly that "customer success is our success," and I focus on building strong relationships, making strategic decisions, and driving both client and organizational growth.
Overview
6
6
years of professional experience
Work History
Associate Manager - Customer Success
Unirac Solar India LLP
Hyderabad
09.2019 - Current
- Spearheaded customer satisfaction initiatives for 30 high-segment clients, covering 70% of the business, focusing on NPS, quality, and turnaround time to drive exceptional results.
- Providing exceptional customer service, and addressing product issues and requirements to ensure customer satisfaction and happiness.
- Managed daily team operations and guided complex projects to ensure organizational goals and deadlines were met.
- Identified and implemented process improvements to enhance efficiency and effectiveness.
- Cultivated relationships with external vendors to negotiate favorable service terms, leveraging technical expertise to resolve queries.
- Analyzed data to identify trends and areas for improvement, creating monthly reports to track progress on key initiatives.
- Generated actionable insights from financial and operational data to drive strategic decisions.
Plumbing Designer
Synergy Infra Pvt Ltd
Hyderabad
08.2018 - 08.2019
- Developed design drawings and specifications for plumbing systems using AutoCAD software.
- Calculated pipeline, tank sizes, and storage areas for STPs and water systems, ensuring optimal in-and-out flow for both residential and commercial buildings.
Education
B.Tech - Mechanical Engineering
Institute of Aeronautical Engineering
Hyderabad05-2018
Skills
- Customer Relationship Management
- Operations Management
- Strategic Thinking
- Public Speaking
- Presentations
- Project Management
- Results Analysis
- AutoCAD
- MS Office
Accomplishments
- Best Employee of the Quarter 2021
- Best Employee of the month in 2023
Languages
Telugu
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Associate Manager - Customer Success
Unirac Solar India LLP
09.2019 - Current
Plumbing Designer
Synergy Infra Pvt Ltd
08.2018 - 08.2019
B.Tech - Mechanical Engineering
Institute of Aeronautical Engineering
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