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Prashanth Thalla
Hyderabad
Summary
Operations manager with extensive experience in cost reduction, operational streamlining, and productivity enhancement. Skilled in team building, sales management, and process improvement. Strong understanding of industry trends to identify growth opportunities and drive business expansion.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Operations Manager – Inventory & Outbound Operations
ACCESS WAREHOUSING PRIVATE LIMITED
Hyderabad
07.2025 - Current
- Planned and executed daily outbound operations, consistently achieving service level agreements and on-time delivery targets.
- Managed end-to-end warehouse operations, focusing on inventory management and outbound processes for operational excellence.
- Directed inventory control activities, including cycle counting and reconciliation, ensuring high inventory accuracy.
- Optimized inventory movement using FIFO/FEFO methodologies to reduce aging and enhance stock rotation.
- Investigated inventory discrepancies and implemented corrective actions, enhancing overall inventory control effectiveness.
- Monitored key performance indicators, including order fulfillment and dock-to-stock time, to identify areas for productivity enhancement.
- Oversaw inbound storage processes to maintain proper inventory traceability and optimize warehouse space utilization.
- Collaborated with cross-functional teams, ensuring seamless order fulfillment and timely shipment dispatch, contributing to improved service quality.
Operations Manager – Logistics & Transport (Remote)
CTA Logistics
Melbourne
11.2024 - 07.2025
- Managed end-to-end transport and logistics operations, ensuring optimal fleet utilization and timely service delivery.
- Oversaw daily transport planning, route optimization, load allocation, and dispatch to maximize efficiency.
- Monitored fleet operations, vehicle utilization, and driver performance to ensure transport compliance and operational efficiency.
- Analyzed transportation costs and operational data, implementing cost-control initiatives to boost profitability.
- Cultivated vendor and carrier relationships, negotiated service levels, and monitored KPIs to ensure compliance and service quality.
- Coordinated cross-functional teams across operations, warehouse, and customer service for seamless order fulfillment.
- Managed invoice verification, client billing, account reconciliation, and financial reporting to uphold accuracy.
- Developed operational dashboards for SLA performance and productivity metrics, facilitating management's review and decision-making.
Operations Manager – First Mile, Last Mile & B2B Warehouse Operations
Connect India E-Commerce Services Pvt. Ltd.
Hyderabad
08.2023 - 10.2024
- Managed end-to-end first mile, last mile, and B2B warehouse operations, ensuring timely pickups and deliveries while achieving SLA targets.
- Directed warehouse functions including inbound receiving, inventory management, order picking, packing, and dispatch planning to streamline operations.
- Oversaw transport vendors, fleet partners, and third-party logistics providers, ensuring reliability of services and optimizing transportation costs.
- Led teams of warehouse supervisors, shift managers, and delivery personnel to drive productivity, safety, and operational discipline.
- Planned daily warehouse activities to enhance dock utilization and optimize manpower deployment for improved vehicle turnaround time.
- Monitored key operational KPIs such as inventory accuracy, order fulfillment, and dispatch adherence to assess performance.
- Implemented lean initiatives that enhanced productivity, reduced costs, and improved process efficiencies within the warehouse.
- Analyzed operational reports and dashboards to drive data-driven decision-making across supply chain functions.
Deputy Manager – Outbound Logistics, Fleet & Warehouse Operations
Reliance Retail
Hyderabad
04.2022 - 08.2023
- Managed end-to-end outbound warehouse operations, ensuring timely order dispatch and adherence to productivity targets.
- Led a team of warehouse associates and transport vendors to achieve daily dispatch goals and KPIs.
- Supervised warehouse activities, enhancing order picking, packing, staging, loading, and dispatch processes.
- Planned vehicle allocation and route scheduling, optimizing fleet utilization for timely deliveries.
- Monitored fleet performance and delivery schedules, improving turnaround times and dock utilization.
- Coordinated with procurement and store operations teams for seamless outbound execution and compliance.
- Tracked KPIs such as on-time dispatch rates, vehicle fill rates, and logistics costs for performance assessment.
- Conducted root cause analysis on dispatch delays and implemented corrective actions to improve service quality.
Lead Operations – First Mile & Last Mile Cluster Operations
Flipkart
Hyderabad
06.2018 - 03.2022
- Led end-to-end first and last mile cluster operations, ensuring seamless pickup, sorting, dispatch, and deliveries across various hubs.
- Managed daily operations for multiple delivery stations, consistently achieving on-time delivery and customer experience targets.
- Supervised team leaders, shift in-charges, delivery executives, and vendor partners to drive operational excellence.
- Planned manpower allocation, vehicle deployment, route optimization, and capacity management based on anticipated shipment volumes.
- Monitored key operational metrics, including on-time delivery and order fulfillment delays, to identify improvement opportunities.
- Drove continuous improvement initiatives through root cause analysis and process standardization using lean practices.
- Managed relationships with transport vendors and internal stakeholders to enhance service quality and control costs.
- Ensured compliance with safety protocols and company SOPs while maintaining operational audit readiness.
Manager – Retail Sales (Apple Products)
Aptronix India Private Limited.
Hyderabad
08.2015 - 06.2018
- Led sales of the complete Apple product portfolio, including iPhone, iPad, Mac, Apple Watch, AirPods, and Apple accessories.
- Achieved monthly and quarterly sales targets by driving revenue growth through effective sales planning and execution.
- Trained and motivated team of sales associates to achieve high performance and deliver exceptional customer service.
- Provided personalized product demonstrations and consultations to help customers choose the right Apple ecosystem.
- Managed end-to-end retail store operations, ensuring exceptional customer experience in line with Apple premium retail standards.
- Monitored key performance indicators (KPIs) such as sales conversion, average bill value, attachment rate, and customer satisfaction.
- Ensured smooth execution of product launches, promotional campaigns, and seasonal sales initiatives.
- Built strong customer relationships, increasing repeat business and improving Net Promoter Score (NPS).
- Handled customer escalations and after-sales support while ensuring quick issue resolution.
Manager – Retail Sales Operations
Bajaj Electronics
Greater Hyderabad Area
02.2014 - 08.2015
- Managed end-to-end retail sales operations across assigned store(s), ensuring achievement of monthly sales, revenue, and profitability targets.
- Led and developed a team of sales executives, supervisors, and department staff, driving productivity and high-performance culture.
- Planned and executed sales promotions, seasonal campaigns, and product launches to maximize business growth.
- Monitored daily store operations to enhance customer experience, maintain visual merchandising standards, and ensure compliance with SOPs.
- Managed inventory, stock replenishment, and shrinkage control to maintain optimum stock availability.
- Coordinated with procurement, warehouse, finance, and service teams to ensure seamless product availability and after-sales support.
- Handled customer escalations and resolved service issues promptly to enhance customer loyalty and retention.
- Managed vendor relationships and coordinated pricing compliance and promotional activities to optimize collaboration with leading consumer electronics brands.
- Conducted staff training, performance reviews, coaching, and succession planning to improve team capability.
Department Manager
Reliance Digital Retail Ltd.
07.2013 - 02.2014
- Oversaw retail operations for consumer electronics, IT & telecom departments, enhancing operational efficiency.
- Led, coached, and supervised a team of sales associates to achieve monthly and quarterly sales targets.
- Drove revenue growth through effective product merchandising, promotional campaigns, and upselling strategies.
- Executed product launches and in-store promotions in collaboration with vendors and brand representatives, driving engagement.
- Managed CRM activities, including customer engagement, loyalty program enrolment, and after-sales service coordination.
- Prepared daily, weekly, and monthly MIS reports, analyzed sales trends, and implemented action plans to improve business performance.
- Trained and mentored new employees on product knowledge, sales techniques, and customer service standards.
- Ensured seamless shopping experience and resolved customer escalations, fostering customer loyalty and satisfaction.
- Collaborated with cross-functional teams to ensure smooth store operations and achieve overall business objectives.
Senior Sales Associate – Consumer Electronics & IT Products
Reliance Digital Retail Ltd.
Hyderabad
09.2012 - 07.2013
- Achieved monthly and quarterly sales targets by promoting premium electronic products and value-added services.
- Managed sales across consumer electronics, IT, and telecom departments, delivering excellent customer service and enhancing customer experience.
- Demonstrated product features, specifications, and benefits to improve customer buying decisions.
- Assisted customers in selecting consumer electronics, IT products, mobile devices, and home appliances based on their requirements.
- Recommended accessories, extended warranties, and finance/EMI options, contributing to increased revenue per transaction.
- Resolved customer queries and post-sales service issues, ensuring high customer satisfaction and repeat business.
- Collaborated with store managers and team members to execute promotional campaigns, driving increased foot traffic and sales performance.
- Maintained knowledge of the latest consumer electronics products, market trends, and competitor offerings.
Junior Sales Associate – Retail Sales
Reliance Digital Retail Limited
Hyderabad
07.2010 - 04.2012
- Achieved monthly and quarterly sales targets through effective product recommendations and upselling.
- Demonstrated product features and benefits, enhancing customer satisfaction and facilitating informed purchase decisions.
- Assisted customers in selecting consumer electronics, IT, and telecom products based on their requirements and budget.
- Built customer relationships, encouraging repeat business and fostering a positive shopping experience.
- Collaborated with team members to achieve store sales goals and maintain high service standards.
- Handled customer queries, complaints, and warranty/service requests professionally.
- Managed billing support, order processing, and after-sales service coordination.
Education
Bachelor of Science (B.Sc.) -
Osmania University
06-2012
Skills
- Inventory Management
- Outbound Operations
- Warehouse Management
- Logistics Management
- Transportation Management
- Logistics coordination
- Vendor coordination
- Performance tracking
- Performance assessment
- Process optimization
- WMS
- ERP
- SAP software
- Warehouse management system
- Database management
- Microsoft Office
Technical Skills And Interests
- SAP
- FOCUS
- MS-Office
- WMS
- ERP
- Windows OS
- Mac OS
- Ubuntu OS
Languages
- Telugu
- Hindi
- English
Achievements And Strengths
- Have received spot award for Process Improvement through 5S.
- Conducted several Know your Process training programs and mentoring to new hires.
- Excellent working capability in a team environment. Adaptable and a quick learner.
- Speed driven in operations, composed during crisis management with the ability to identify root cause and solve problems.
- Sales Operations and maintain company standards and achieve targets.
- Strong communication and interpersonal skills, ability to access situations quickly, make decisions and act accordingly.
- Facilitates the flow of information between different stakeholders with ease.
- Best Award for Low-Cost Model implement in Flipkart.
- Best Award for Best Store Manager Award from Apple Awards in Delhi.
- Best Award for Customer solution selling. And Customer experience in Apple.
Personal Information
- Father's Name: Narayana Reddy
- Date of Birth: 04/16/92
- Gender: Male
- Marital Status: Married
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Native
Native
Accomplishments
- Best Performer Award -Flipkart
- Best Performer Award- Apple
- Best Seasonal Manager-Reliance
Affiliations
- A voluntary blood donor
Timeline
Operations Manager – Inventory & Outbound Operations
ACCESS WAREHOUSING PRIVATE LIMITED
07.2025 - Current
Operations Manager – Logistics & Transport (Remote)
CTA Logistics
11.2024 - 07.2025
Operations Manager – First Mile, Last Mile & B2B Warehouse Operations
Connect India E-Commerce Services Pvt. Ltd.
08.2023 - 10.2024
Deputy Manager – Outbound Logistics, Fleet & Warehouse Operations
Reliance Retail
04.2022 - 08.2023
Lead Operations – First Mile & Last Mile Cluster Operations
Flipkart
06.2018 - 03.2022
Manager – Retail Sales (Apple Products)
Aptronix India Private Limited.
08.2015 - 06.2018
Manager – Retail Sales Operations
Bajaj Electronics
02.2014 - 08.2015
Department Manager
Reliance Digital Retail Ltd.
07.2013 - 02.2014
Senior Sales Associate – Consumer Electronics & IT Products
Reliance Digital Retail Ltd.
09.2012 - 07.2013
Junior Sales Associate – Retail Sales
Reliance Digital Retail Limited
07.2010 - 04.2012
Bachelor of Science (B.Sc.) -
Osmania University