PRASHANTH V

Highly skilled data professional with a proven track record in SQL, Tableau, Talend ETL, InfoVeave, and Jira. Expertise in leveraging these tools to extract, transform, and load data, creating robust and scalable solutions for data analysis and visualization.

Successfully developed automated processes to optimize customer communications and enhance payment plan adherence, achieving significant improvements in installment payment timelines. Analyzed sales and customer account data to identify cost-saving opportunities, reducing unnecessary commissions by 15-20%.

Promoted to Team Lead for exceptional performance, enhancing project delivery efficiency by 50% and leading the successful training of 3 new team members in SQL queries, domain knowledge, and proprietary ETL and visualization tools. Implemented an RPA solution to automate billing processes, significantly improving operational efficiency.

• Received appreciations and vouchers from client for commendable work
• Rewarded with "Impactful Performer of the Year" Award in 2022.
• Promoted as Team Lead within 1 year in the organization.

Onsite visit to Melbourne Australia

• Visit 1 - Oct 13 to 12 Nov 2023 - Relationship building, stake holder management. Had cross functional team meetings and got data requirements from sales and marketing and ops team. Discussed the team structures and delivery efficiency and convinced the client to create separate team for regulatory reporting and also increased the RaaS team size to 7 from 4. Also discussions were made to create a separate project team inside data team.
• Visit 2 - Jan 12 to Feb 24 2024
• Attended PI Planning and represented our company both in PI planning and annual Kickoff Event
• Was involved in all project discussions during PI planning and gave solution and effort estimates and planned the resource allocation and deliveries for the upcoming quarter.
• Visit 3 - May 04 to Jun 15 2024
• Attended PI Planning and represented our company in PI planning
• Was involved in all project discussions during PI planning and gave solution and effort estimates and planned the resource allocation and deliveries for the upcoming quarter.
• Also gave our company's product Demo showcasing new features which covered visualization and automation aspect.

• Reconciliation between multiple system - Customer address data was incorrect which was resulting in 8$ loss per transaction/invoice or any type of communication sent to customer. This was reconciled and rectified.
• MIMO Overlap Project, Implemented measures to prevent overlap between re-energization and de-energization activities at various sites, successfully achieving the objective of eliminating duplicate efforts. This proactive approach not only saved costs but also ensured a seamless experience for recently joined customers, preventing any inconvenience or dissatisfaction.
• Project Excalibur - SMS Process Set up, Implemented a system to send SMS notifications to customers upon the acknowledgment and completion of their service orders.
• Simply Here to Help, Established an automated communication process to inform customers on active payment plans about their eligibility for an initiative, while also delivering credits based on predefined criteria. This initiative largely motivated customers to make timely installment payments.
• Commission Paid vs. Billable Account, Conducted a comprehensive analysis of sales data and customer account information, identifying instances where the client paid commissions for sales that were not billable. By recognizing these discrepancies, valuable cost savings were achieved by avoiding commission payments for unsuccessful sales.
• Life Support Monitoring Dashboard, Conducted an analysis to determine the customers utilizing life support services and their current life support status. Developed interactive dashboard to effectively track and monitor the accounts of life support customers throughout the entire lifecycle, from registration to de-registration.
• SIMCO, Collaborated as a member of a team engaged in the creation of automated Salesforce integration jobs using Talend ETL. Tasked with managing CRM processes, specifically focused on generating cases in Salesforce via API, empowering agents to promptly take necessary actions.
• Customer Winback, Identified customers who had switched to other service providers within the past five years and compiled their pertinent data, including address, contact details, previous offers, previous tenure, and reasons for cancellation. Utilized this information to support the client's efforts in winning back these customers by presenting improved offers and incentives.
• Delayed Bill RPA, Set up an RPA to issue bills automatically when the bill was delayed.
• Vrewards Points Process Improvement, Showcased proactive problem-solving skills by identifying issues within the existing process of awarding offer points to customers. Effectively addressed and resolved these issues, resulting in a reduction in customer churn and mitigating the potential for ombudsman complaints.
• NSW Best Offer Letters, Effectively executed a comprehensive end-to-end project focused on issuing best offer letters to customers in New South Wales (NSW). The objective was to encourage customers to switch to more favorable offers. As a result, a significant number of customers successfully switched to better offers, leading to enhanced customer satisfaction and improved business outcomes.
• Virgin Velocity, Currently working on setting up a workflow for sales reporting to track performance of the tie-up and paying commission to partner Virgin Velocity, new partner business just signed up with to provide exciting offers and gain more customers, this involved multiple API integrations.
• Friends and Family, Also there is a upcoming campaign coming up called Friends and Family where we are working on building the solution plan for a referral program to increase the customer base for our client.