PRASHANTH KUMAR
Global Hospitality Leader - Hotels, Strategy, Commercial, Design, Pre-opening, Partnerships & Loyalty
Gurgaon,Delhi NCR
Summary
Seasoned hotelier with over 25 years of global experience i.e. USA, India, New Zealand, Switzerland and Dubai. Top Gallup strengths are - Futuristic, ideation, activator, connectedness and realtor. Thorough the years of experience developed outstanding strategic planning and execution, cross-cultural management and risk management aptitudes. Experience in developing and maintaining sound financial plans that lead to significant increases in revenue and market share.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
3
3
Certificates
Work History
Vice President
Accor Plus
Delhi NCR
11.2014 - Current
- Leading expansion of Accor Plus to Middle East, South Asia operations with over 250 Heartists spread over 4 offices in India - Gurgaon, Mumbai, Bangalore and Hyderabad. 22% CAGR growth in membership sales over last 5 years
- Business Support Services Hub (GCC) for Asia Pacific business including Digital Marketing, Business Intelligence, Finance, Information Technology, Data, Member Services, Administrators, Customer Service, Application specialists, International sales for Pacific and Malaysia, Identified opportunities to improve business process flows and productivity. Established performance goals for department and provided methods for reaching milestones
- Developed and implemented process migration with new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Managing over 65,000 member base in India and Malaysia, built multi sales channels via partnerships, online sales, inbound, hotel sales and outsourcing
- Developed and implemented Digital version of membership - Dlite Plus app as pilot (Accor Local) www.dliteplus.com
General Manager Hospitality
Sobha Realty
Dubai
10.2013 - 11.2014
- Set up Hospitality vertical for Sobha group in Dubai including Hotels, Restaurant concepts and Hospitality Services. Formulated policies and procedures to streamline operations.
- Feasibility, investment strategy creation, financial analysis and benchmarking, capital expenditure planning, mixed-use assets, and major contract negotiations
- 3 and 4-star hotel concept development - Brand Platform, Concept Creation, Concept Design and Schematic Design along with Architects and Consultants, Management of Sales facilities, helped raise USD 26 million (mixed use project in Sobha Hartland - hotel, apartments & retail))
- Collaborated with cross-functional teams to develop innovative solutions - Architects, cost consultants, agencies, retail consultants etc
General Manager
Marriott Hotels
Ahmedabad
01.2013 - 10.2013
- General Manager of Courtyard by Marriott Ahmedabad, Responsible for total hotel revenue of 110 crores per annum, Introduced three new concepts in F&B concepts - Java + (Gujarat's most successful coffee shop), Meeting rooms and boardrooms
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures. Analyzed market trends and competitor activities to create competitive advantages.
General Manager
Accor
New Delhi, Mumbai and Auckland
10.2008 - 01.2013
- ibis Gurgaon - As General Manager established ibis Gurgaon and co-created ibis brand for India. Implemented operational strategies and effectively built customer and employee loyalty in mid-scale/ economy hospitality space. Hotel achieved IRR of 16%
- General Manager of Ibis Delhi Airport, Pre-opening activities, standardization of PAN India ibis concepts, GM Support for pre opening of ibis Mumbai Airport, and Novotel Auckland Airport (Task force to New Zealand)
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Resident Manager
Accor
Hyderabad
01.2007 - 09.2008
- Resident Manager of Novotel Hyderabad and Hyderabad International convention center, responsible for 100 Crore revenue of the complex, led Front Office, Revenue Management, Housekeeping, Information Technology, Engineering, Food and Beverage, Security & Conventions to achieve business plans
- Generated professional networks by engaging in professional, industry and government organizations for creating visit Hyderabad and driving convention business
Director of Rooms
LXR Luxury resorts
Los Angeles
04.2006 - 07.2007
- Director of Rooms at Bel Age Hotel (Now London LA), Responsible for $12 Million in rooms revenue and $1.5 million in minor departmental revenue, Coordinate and oversee major projects such as renovations, capital & equipment changes, Acting General Manager for 4 months
- Oversaw hotel administrative processes, training staff and monitoring budgets for proper planning, compliance and organization. Created and managed accurate occupancy forecasts and budgets.
Director of Front Office Operations
Brown Palace Hotel & Spa
Denver
10.1999 - 04.2006
- Director of Front Office Operations at The Brown Palace Hotel & Spa, Responsible for assuring highest level of guest satisfaction and service excellence in all Front Office operations, Other Management roles at the Brown Palace Hotel & Spa included: Front Office Manager, Assistant Front Office Manager, Night Manager and Manager in Development
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers. Monitored customer service trends and provided insights to management team for further improvement. Managed over 40 staff
Education
Postgraduate Certificate in Hospitality -
Glion Institute of Higher Education
Switzerland 01.2014 - 01.2015
Certificate, Strategic Growth and Leadership -
Cornell University
Hyderabad, India 01.2010 - 01.2010
Leadership for managers -
Dale Carnegie Training
Denver, USA 01.2004 - 01.2004
Diploma of Education, Hospitality Management -
AHLEI - American Hotel & Lodging Educational Institute
Denver, USA 01.1999 - 01.2000
Bachelor of Arts (BA), Sociology -
Indira Gandhi National Open University
New Delhi, India 01.1996 - 01.2000
Post Graduate Diploma, Hotel Management and Tourism -
Swiss Hotel Management School
Caux, Switzerland 01.1998 - 01.1999
3 Year Diploma in Hotel Management, Hospitality Administration/Management - Hotel Management
Institute of Hotel Management
Bangalore, India 01.1995 - 01.1998
Skills
Blue Ocean Strategy and Innovation
Building cross-functional team leadership
Business and Commercial acumen
Agility and change management
Leading digital transformation
Strategic planning and execution
Certification
DRE Track certification - Ducati Motor Holding
Timeline
Vice President
Accor Plus
11.2014 - Current
Postgraduate Certificate in Hospitality -
Glion Institute of Higher Education
01.2014 - 01.2015
General Manager Hospitality
Sobha Realty
10.2013 - 11.2014
General Manager
Marriott Hotels
01.2013 - 10.2013
Certificate, Strategic Growth and Leadership -
Cornell University
01.2010 - 01.2010
General Manager
Accor
10.2008 - 01.2013
Resident Manager
Accor
01.2007 - 09.2008
Director of Rooms
LXR Luxury resorts
04.2006 - 07.2007
Leadership for managers -
Dale Carnegie Training
01.2004 - 01.2004
Director of Front Office Operations
Brown Palace Hotel & Spa
10.1999 - 04.2006
Diploma of Education, Hospitality Management -
AHLEI - American Hotel & Lodging Educational Institute
01.1999 - 01.2000
Post Graduate Diploma, Hotel Management and Tourism -
Swiss Hotel Management School
01.1998 - 01.1999
Bachelor of Arts (BA), Sociology -
Indira Gandhi National Open University
01.1996 - 01.2000
3 Year Diploma in Hotel Management, Hospitality Administration/Management - Hotel Management
Institute of Hotel Management
01.1995 - 01.1998
Honors Awards
- Certificate of Excellence - Festival of Architecture and Interior Designing | FOAID India (2019)
- Business Leadership - Indian Achievers Forum (2021)
- Certificate of appreciation - The White House (2005)
- Best Midscale Hotel - HVS India & South Asia (2009)
- Best performing Marriot Hotel in Asia Pacific - Marriott Hotels (2012)
- Manager of the year - Brown Palace Hotel & Spa (2005)
- Outstanding Employees Award - Colorado Hotel and Lodging Association (2004)