Prashanth Reddy Mudheli
Hyderabad
Summary
Results-driven professional with experience in driving operational efficiency through meticulous invoice reconciliation, seamless payment processing, and strategic vendor management, powered by strong organizational skills..
Overview
4
4
years of professional experience
Work History
Junior Account Assistant
GJ Solutions
Hyderabad
02.2024 - Current
- Assisted in maintaining financial records, processing invoices and reconciling accounts to ensure accuracy.
- Owned end-to-end vendor relationship management for key accounts, achieving 95% satisfaction rate through proactive communication and systematic issue resolution protocols
- Deep dived on root causes for payment holds & Analyzed key performance metrics and for process improvement initiatives.
- Demonstrated ownership by identifying and resolving systematic billing discrepancies, reducing vendor queries by 70% and saving 20 team hours weekly
- Supported accounts team in preparing reports, handling data entry and verifying financial transactions.
Customer Experience Representative
Azole Rasayans
Hyderabad
03.2021 - 02.2023
- Responded to customer inquiries via emails, processing orders and providing timely updates on product availability.
- Managed 50+ daily customer emails, maintaining 24-hour SLA and achieving 90% positive customer feedback in first.
- Assisted in identifying pattern of recurring customer questions and created FAQ document, enabling team to provide consistent responses and reducing basic inquiry handling time by 30%
- Coordinated with internal teams to verify product availability, ensuring efficient order fulfillment to customers.
- Provided exceptional customer service, building strong relationships with customers to drive business growth.
Education
Master of Science - Electronics
Jagruthi Degree And PG College
Hyderabad04-2018
Bachelor of Science - MPE
Government City College
Hyderabad05-2015
Skills
- Technical skills:
- MS office (Excel & Word)
- Data entry and Invoice processing tools
- ETL (TALEND tool) for data pulling
- Core skills:
- Invoice reconciliation
- Vendor management & Timely payment management
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Junior Account Assistant
GJ Solutions
02.2024 - Current
Customer Experience Representative
Azole Rasayans
03.2021 - 02.2023
Master of Science - Electronics
Jagruthi Degree And PG College
Bachelor of Science - MPE
Government City College
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