Prashant Khanolkar

• Key Result Areas:.
• Planning and execution for new customer acquisition for business expansion.
• Managing Global Tenders from RFP to Final Proposal and Pricing/tariff.
• Managing responsibility of sales, contracts, negotiations and reporting for account.
• Monitoring team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Managing throughput with proper utilization of Resource along with Cost Optimization.
• Driving Innovation, Change Management, Process Improvement and Automation.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
• People Management & Engagement.
• Employee Performance, Planning and Evaluation.
• Set Organizational Revenue Targets and Strive towards Achieving them.
• Develops, Implements and Approves Budgets.
• Setting up Policies and Governance as per Industry requirements.
• Actively Monitor Project Goals.
• Actively Strategizing how to expand and grow over our Competitors.
• Analyze Market Trends.
• Solving Customer Problems and ensuring Customer Satisfaction as well as Business Continuity.
• Perform regular employee evaluations to determine areas of improvement.
• Design business strategies and plans to meet the company goals.
• Ensure all company activities adhere to legal guidelines and policies.
• Monitoring metrics and developed actionable insights to improve efficiency and performance.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Exceeded goals through effective task prioritization and great work ethic.

• Sales & Marketing Key Result Areas:.
• Organized International Industrial Events and Represented the Organisation in front of World's Top Industrial Leaders.
• Project Management.
• Bringing new processes to the firm for its growth, using various marketing strategies and communication skills in order to brand the firm in the market and attract new clients.
• Negotiation and Influencing during client acquisition.
• Employee Performance, Planning and Evaluation.
• Improvise Efficiency, Cost Effectiveness and Empowerment of employees.
• Align projects and processes with client’s business requirements.
• Sales and Implementation of ERP to Multiple Business Verticals Like Ports and Terminals, Industrial Sector like Manufacturing, Chemicals and Pharmaceuticals, etc., Defense, Hydra Power Plants, Smart Cities, Etc.
• Both in India as well as Global Market.
• Managing Global Tenders right from RFP to Final Proposal and Pricing.
• Always believed in inviting inputs from team members and shared ownership and respective visibility across the floor.
• Generated Leads worth ~45 Millions in the current tenure for the Ports & Terminals and Transport and Logistics, Oil and Gas, Warehouse, Manufacturing, Defense, etc.
• Visited and Converted Prospects worth $12 Millions by going through the entire Sales Cycle (Including the World's Top 3 Ports in the World).
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Launched quality assurance practices for each phase of development
• Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.

• Inside Sales Key Result Areas:.
• Responsible for Handling a team of 20 Inside Sales Representatives who manages Sales, Cross Sales, Retention, Customer Services and Upgrades.
• Responsible for CSAT and Grievance Matrix.
• Strong marketing orientation with the ability to develop strategies to edge out the competition.
• Assisted in design of marketing materials in selling the services.

·Tracking and Monitoring Sales progress for the entire team.

·After Sales and Upselling Activities Handled from the existing customers

·Conflict Management

·Understanding issues and identifying solutions by performing root cause analysis.

·Subject Matter Expert and Point of Escalation.

·Understanding issues and identifying solutions by performing root cause analysis.

·Maintaining a Sales Report and ensuring that it’s delivered for the entire team.

·Driving innovation and implementation.

·Providing excellent customer service to designated accounts.

·MARCOM Activities involved in Meeting new Vendor for the Company’s Benefit by Negotiating.

·Heat checks performed randomly in order to assure the team is aware about any new releases

·Responsible for Fraud Analysis.

·Researching, developing and executing new product launches.

·Subject Matter Expert and Point of Escalation.