PRASHANT KUMAR GAUR
G-2/15, Upper Ground Floor, Malviya Nagar
Summary
Hard Working professional with 18+ of Experience and ability to work Long hours with utmost precision. Taking customer satisfaction and profitability of Employers as paramount for any business.
Overview
20
20
years of professional experience
Work History
International Flight Attendant
Virgin Atlantic Airways
02.2006 - Current
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
Senior Cabin Crew Member
SpiceJet Airlines
11.2005 - 02.2006
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Optimized meal service delivery through careful planning and coordination with catering teams on the ground.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
Flight Attendant
Sahara Airlines
06.2004 - 09.2005
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
MBA - Marketing Management
Singhania University
Rajasthan, India 04.2001 -
Bachelor of Arts -
PGDAV College
New Delhi, India 04.2001 -
Diploma in Tourism Studies -
Indira Gandhi National Open University
New Delhi, India 04.2001 -
Skills
Conflict Mediation and Resolving
Meal Preparation and Distribution
Training and coaching
Special dietary needs
Problem-Solving
Multitasking Abilities
Accomplishments
- Awarded with NCC "C" Certificate (Army Wing) in June 2003 at University/College Level under the Authority of Ministry of Defense, Government of India.
- Sports Captain of the Entire School in the Year 1999-2000.
Timeline
International Flight Attendant
Virgin Atlantic Airways
02.2006 - Current
Senior Cabin Crew Member
SpiceJet Airlines
11.2005 - 02.2006
Flight Attendant
Sahara Airlines
06.2004 - 09.2005
MBA - Marketing Management
Singhania University
04.2001 -
Bachelor of Arts -
PGDAV College
04.2001 -
Diploma in Tourism Studies -
Indira Gandhi National Open University
04.2001 -