Prashant kumar khandual
International Consultant
Hyderabad
Summary
Professional with strong background in customer support, ready to excel in email communication. Known for resolving issues efficiently, ensuring customer satisfaction, and adapting to changing needs. Skilled in written communication, problem-solving, and collaboration. Dependable team player focused on achieving results.
Overview
8
8
years of professional experience
21
21
Languages
Work History
International Consultant
Insight Global
04.2024 - Current
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Developed strong relationships with clients through timely, accurate, and professional communication.
- Identified trends in customer concerns and reported findings to management for continuous improvement initiatives.
- Contributed to process improvements by offering suggestions for streamlining workflows within the email support department.
- Achieved high-quality support by consistently meeting or exceeding performance metrics.
- Proactively sought out additional training resources to stay current on industry trends and improve personal skills as an Email Support Representative.
RCMP Generalist
IKEA INDIA PVT LTD
06.2021 - Current
- Addressed customer service enquires quickly and accurately.
- Maximized customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback, and complaints.
- Assisted in fulfillment of customer orders placed in person, via email, online, and by telephone.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Best centricity award 3 times for providing exceptional customer service.
Customer Service Executive
Sykes india PVT LTD
08.2019 - 03.2021
- Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
- Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.
- Managed all complex complaints, issues, and problems to maintain customer satisfaction.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
- Followed company regulations, policies and processes.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
Customer Service Representative
Shriram life insurance
09.2017 - 01.2018
- Assisted customers with Insurance-related questions, feedback, and complaints.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Resolved customer queries over the phone and by email.
Education
Intermediate - MPC
SRI CHAITANYA COLLEGE
Matriculation -
Bhasyam high school
Bachelor of Commerce -
Indira Gandhi National Open University
New Delhi, India 04.2001 -
Skills
CRM software
Complaint handling
Typing speed
Follow-up skills
Email etiquette
Organization
Teamwork
Remote support
Customer service
Teamwork and collaboration
Problem-solving
Multitasking
Additional Information
Data Validation Project.
Validated 1200 calls daily in order to find causing department.
Shared feedback with co-workers to improve the process and smooth flow of operations.
Education
other,other
Hobbies
- Listening to music reading books
- Playing games watching movies
- Yoga and meditation
Timeline
International Consultant
Insight Global
04.2024 - Current
RCMP Generalist
IKEA INDIA PVT LTD
06.2021 - Current
Customer Service Executive
Sykes india PVT LTD
08.2019 - 03.2021
Customer Service Representative
Shriram life insurance
09.2017 - 01.2018
Bachelor of Commerce -
Indira Gandhi National Open University
04.2001 -
Intermediate - MPC
SRI CHAITANYA COLLEGE
Matriculation -
Bhasyam high school
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