Prashant Kumar Mishra
A-188 Gulab Bagh Uttam Nagar New Delhi
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Muthoot fincorp ltd
Delhi
09.2024 - Current
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Coordinated preparation of external audit materials and external financial reporting.
Assistant Manager
IIFL Finance Ltd
08.2021 - 08.2024
- Developed and implemented procedures for appraising gold jewelry based on quality, weight, and market value in the gold market
- Assisted customers in understandings how factors such as purity, age, design and craftsmanship affect the value of their items.
- Provided training to new employees on company policies and procedures.
Senior Relationship Executive
Muthoot finance Ltd
07.2019 - 08.2021
- Developed and implemented strategies to improve customer relationships.
- Identified cross-selling opportunities to increase revenue potential with existing customers.
Education
MBA - Financial Services Marketing Operations
BIET
Jhansi06.2019
Bachelor of Science -
Dr RML Awadh University
Uttar Pradesh 07.2014
Skills
- Internal Auditing
- Cash Handling
- Account Servicing
- Customer Retention
- Accounts Receivable and Payable
- Account Reconciliation
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Timeline
Assistant Branch Manager
Muthoot fincorp ltd
09.2024 - Current
Assistant Manager
IIFL Finance Ltd
08.2021 - 08.2024
Senior Relationship Executive
Muthoot finance Ltd
07.2019 - 08.2021
MBA - Financial Services Marketing Operations
BIET
Bachelor of Science -
Dr RML Awadh University
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