Prashant Kumar R
Shivamoga
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Service Manager
Kalyani Motors Pvt Ltd.
Madikeri
01.2025 - Current
- Managed daily service operations for a leading authorized Toyota dealership.
- Oversaw service team performance and ensured customer satisfaction.
- Coordinated vehicle repairs and maintenance scheduling for optimal workflow.
Service Manager
Palace Toyota (Authorized Toyota Car Dealer)
Kushalnagar
01.2024 - 01.2025
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained records of service transactions and customer feedback for future reference.
- Analyzed service reports to identify areas of improvement.
Service Manager
Rahul Cars India Pvt. Ltd. (Authorized Hyundai Dealer)
Shivamoga
04.2022 - 12.2023
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
Service Manager
Shreya Car Agencies India Pvt. Ltd. (Authorized Renault Dealer)
Davanagere
10.2018 - 03.2022
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
General Techncian
E.K.Kanoo Group Ltd. (Authorized Toyota & Lexus Dealer)
Tubli
06.2013 - 07.2018
- Maintained quality assurance and customer satisfaction objectives.
- Maintained compliance with regulatory standards and safety requirements.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired complex mechanical and electrical systems.
Warranty Administrator
Ravindu Toyota (Authorised Toyota Dealer)
Bangalore
10.2012 - 05.2013
- Monitored factory recalls and announcements to stay on top of changes.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
- Processed claim paperwork and followed up on missing information to complete processing.
- Checked documentation for accuracy and validity on updated systems.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Jr. Executive (Warranty Admin)
Trident Hyundai (Authorized Hyundai Dealer)
Shivamoga
09.2008 - 07.2012
- Maintaine Warranty department compliance without any Rejection standards.
- Reviewed invoices and monitored payments for timely reconciliation.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Prepared and drafted new policies to benefit company in meeting objectives.
Education
Government High School
ShivamogaMechanical Servicing (Automobile)
D.V.S. Indipendent Collage. Job Oriented Diploma
ShivamogaSkills
- Customer service management
- Strategic business planning
- Documentation and reporting
- After-sales support
- Technical Support
- Service operations
Personal Information
Title: Service Manager (Automobile)
Languages
English
Intermediate
B1
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Telugu
Intermediate
B1
Kannada
Beginner
A1
Timeline
Service Manager
Kalyani Motors Pvt Ltd.
01.2025 - Current
Service Manager
Palace Toyota (Authorized Toyota Car Dealer)
01.2024 - 01.2025
Service Manager
Rahul Cars India Pvt. Ltd. (Authorized Hyundai Dealer)
04.2022 - 12.2023
Service Manager
Shreya Car Agencies India Pvt. Ltd. (Authorized Renault Dealer)
10.2018 - 03.2022
General Techncian
E.K.Kanoo Group Ltd. (Authorized Toyota & Lexus Dealer)
06.2013 - 07.2018
Warranty Administrator
Ravindu Toyota (Authorised Toyota Dealer)
10.2012 - 05.2013
Jr. Executive (Warranty Admin)
Trident Hyundai (Authorized Hyundai Dealer)
09.2008 - 07.2012
Government High School
Mechanical Servicing (Automobile)
D.V.S. Indipendent Collage. Job Oriented Diploma