Prashant Kumar Rai

Customer service professional with extensive experience at AISATS, specializing in team leadership and conflict resolution. Demonstrated ability to enhance service quality and manage flight operations effectively. Skilled in problem-solving and decision-making, consistently achieving exceptional customer relationship management. Recognized for driving operational efficiency and promoting a positive team environment.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Results-driven Customer Service Manager, adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.

• Parle – G
• Mother Dairy
• Bisleri
• Coca Cola

• INFOCOM PRIVATE LTD (Trade India), Okhla, 05/11/11 - 06/30/11
• KEI Industries Limited, Okhla, 11/02/11 - 01/02/12
• INFOCOM PRIVATE LTD (Trade India), Okhla, 04/16/12 - 05/31/12
• DCS SITA LAISON, AISATS
• AMADEUS ALTIA, AISATS

• Managing check-in counters.
• Acceptance of passengers with all the valid document of travel.
• Assist passengers with travel questions and screen boarding passes at the departure gate.
• Responsible for making announcement of flight schedule changes and providing various flights information to customer complaints.
• Have been trained in checking visa and documents to travel in different countries.
• Trained in get clearance for Do Not Board Passengers of USA, CANADA and AUSTRALIA.

• Take charge of various work areas in passenger service operations.
• Lead, organize and monitor staff performance.
• Undertake more functions when required.
• Resolving issues or complaints from the Customer and Staff.
• Ensure liaison with different departments on all matters for smooth operations.
• Build and maintain an efficient operation team.
• Review work procedures and solution implementations to improve service.

• Participated in various Events organized by the institute.
• Participated in various Quiz Programs organized by the institute.
• Participated in Media Interface Programs in INDIA TV, NDTV, IBN7, AAJ TAK.

• Football
• Cricket
• Kabaddi
• Travelling
• Gym

• English
• Hindi

• Father's Name:- Mr. Pradeep Rai
• Mother's Name:- Mrs. Pushpa Rai
• Date of Birth:- 13/08/1992

I hereby declare that the above information is true to the best of my knowledge.