Prashant Kumar Sen
Kishangarh
Summary
Dynamic Relationship Manager with a proven track record at HDFC Bank Ltd., excelling in client relationship management and financial needs assessment. Adept at implementing CRM systems to enhance service delivery and resolve customer issues efficiently, fostering loyalty and driving portfolio growth through effective communication and tailored solutions.
Overview
8
8
years of professional experience
4025
4025
years of post-secondary education
1
1
Certification
Work History
Relationship Manager
AU Small Finance Bank
Kishangarh
02.2025 - Current
- Cultivated strong client relationships through regular communication and personalized service.
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Conducted financial needs assessments to recommend suitable products and services.
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Relationship Manager
HDFC Bank Ltd.
Kishangarh
09.2022 - 02.2025
- Cultivated strong client relationships through regular communication and personalized service.
- Conducted financial needs assessments to recommend suitable products and services.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Maintained accurate records of all client interactions within the company's CRM system.
Associate
Reliance SMSL Limited
Malpura (Tonk)
11.2021 - 05.2022
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained knowledge of sales and promotions, return policies and security practices.
Relationship Executive
HDB Financial Services Ltd.
Ahmedabad
11.2020 - 11.2021
- Conducted regular follow-ups to ensure timely service delivery and support.
- Organized client visits, prepared presentations, and attended events to increase brand awareness.
- Implemented CRM systems for tracking client interactions and improving service delivery.
Field Sales Executive
Paytm (By One97 Communication Pvt.Ltd.)
Ahmedabad
05.2019 - 02.2020
- Engaged clients to understand their needs and promote relevant Paytm offerings.
- Provided technical support to customers in regards to product usage and maintenance.
- Educated store personnel about program changes, new processes and current product information.
Front Office Associate
SPJ Hospitality Pvt.Ltd.(By Ramda Hotels)
Ajmer
09.2018 - 05.2019
- Managed guest inquiries and resolved issues efficiently and courteously.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Verified identification documents from guests before issuing keys or access cards.
- Managed daily reports related to occupancy rates, revenues, accounts receivable and payable.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Front Office Assistant
Regenta Resort Pushkar Fort (By Royal Orchid Hotels Ltd.)
Pushkar
10.2017 - 07.2018
- Managed guest check-ins and check-outs efficiently.
- Assisted in handling guest inquiries and requests promptly.
- Maintained accurate records of guest information and reservations.
- Supported front office operations by processing payments and invoices.
- Processed payments from customers using cash, credit cards or checks.
Education
Bachelor of Commerce -
MDS University 2015
Ajmer 06.2013 - 05.2015
12th From Board of Secondary Education Rajasthan,Ajmer 2012
Kishangarh10th From Board of Secondary Education Rajasthan,Ajmer 2010
KishangarhSkills
- Client relationship management
- Financial needs assessment
- CRM system implementation
- Customer issue resolution
- Product recommendation
- Sales strategy development
- Effective communication
- Problem solving
- Client relationships
- Excellent communication
- CRM proficiency
- Business relationship cultivation
- Portfolio growth
- Banking
- Customer portfolio management
- Client acquisition
- Customer service
- New business generation
- Investment and wealth planning
- New business development
- Wealth management
Certification
INTERPERNSHIP (24 Weeks)
• Fortune Park Boulevard Hotel New Delhi (Member of ITC Hotels).
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Relationship Manager
AU Small Finance Bank
02.2025 - Current
Relationship Manager
HDFC Bank Ltd.
09.2022 - 02.2025
Associate
Reliance SMSL Limited
11.2021 - 05.2022
Relationship Executive
HDB Financial Services Ltd.
11.2020 - 11.2021
Field Sales Executive
Paytm (By One97 Communication Pvt.Ltd.)
05.2019 - 02.2020
Front Office Associate
SPJ Hospitality Pvt.Ltd.(By Ramda Hotels)
09.2018 - 05.2019
Front Office Assistant
Regenta Resort Pushkar Fort (By Royal Orchid Hotels Ltd.)
10.2017 - 07.2018
Bachelor of Commerce -
MDS University 2015
06.2013 - 05.2015
12th From Board of Secondary Education Rajasthan,Ajmer 2012
10th From Board of Secondary Education Rajasthan,Ajmer 2010
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