Prashant Kumar Verma

• Pega Project: Zync and Apex (Provider Management Application)
• Pega Version : Pega V7.x,8.x Domain: Health Care

Role/ Contribution:

Zync:

• Analyzed customer requirements ,created technical designs and development for business solutions.
• Implemented process automation using Queue processor ,Job scheduler,SLA and data flow to streamline business processes.
• Configured various access control settings in the Pega platform to ensure secure data access.
• Implemented various types of validations on user interface fields using data transforms and declarative rules.
• Created reusable components that could be applied across multiple applications to reduce development effort.
• Participated in sprint planning meetings and provided technical guidance during development process.
• Conducted peer reviews of code changes to maintain quality standards across all project teams.
• Deployed new releases of applications into production environments following change management protocols.
• Identified areas where automation could be used to streamline manual tasks or enhance overall productivity.
• Developed custom APIs for third-party integrations and services.

Apex:

• Upgrade Pega application on-premises Pega 7.x to Pega cloud platform V8.x.
• Upgrade Apex intent type to Pega 8 Case Type and design and development.
• Application deployment, product creation ,Branch creation and cod merge.
• Improved application quality guardrail score above 90% .
• Pega SOAP/REST connector and service integration to internal system.
• Performance improvement in SOAP service using on-demand data load .
• Automation using Queue Processor, Job Scheduler, Agent,SLA and data flow.
• Developed Pega applications using PRPC – Activity, Data Page, Data Transform, Flow, Flow Actions,Data Type,Function,Report Definition, BIX,Design-ECS,Case Type ,UI- Section,Harness,Template,Skin,Portal,cosmos and Monitoring- PDC.
• Prepared technical design documents based on the functional specifications given by stakeholders.
• Implemented complex business rules using Declarative Rules and Decision Tables.
• Analyzed system performance issues and identified solutions to improve efficiency of the applications.
• Performed unit testing for developed application components including integration tests with external systems.
• Integrated external systems with the Pega platform through web services calls or file transfers.
• Debugged existing applications to resolve technical issues encountered by end-users during production use.
• Provided support for post-implementation maintenance tasks such as bug fixes, enhancements and upgrades.

• Pega Project: GOLD (Dispute Case Management Application)
• Domain: Dispute, Framework: Smart Dispute ,Pega Version- V7.3
• Role/ Contribution:
• Internal member in development team of Disputes Case Management Application, which enables external and internal systems to create customer disputes (INR, SNAD, Billing Disputes, Unauth) and Teammate to work on business exception use case .
• Implemented ECS for external and Internal case type.
• Integration to external Jar in Pega and bundled in prpc.ear package, following with build and deployment.
• Build generic functionality for Compiling Evidence to comply VISA Change Reason code requirements.
• Worked on development to onboard chargeback processor of JPMorgan Chase in PayPal Dispute platform .
• Implemented VCR (VISA Change Reason code) requirement for FDMS and OmniPay Processor.
• Design and development for VCR change integration from GOLD to PI Batch (internal Java based component) to represent dispute to external system .
• Using Standard and Advance Agent, developed live support utility tool (Mass Upload) to rerun/resume business failed transactions.
• Develop utility for Teammate to work on bulk cases which are in exception/stuck due to external system error .
• Integration with several PayPal services including REST, SOAP services
• Also integrated with legacy C++ services by developing Java library to integrate the services through stubs and Integration to raptor component-based service.
• Implemented automation process in Pega for Business Transaction- (Dispute Case) adjudication by system itself instead of manual teammate interaction.
• Participate in Hackathon projects.
• Build tool for developer, business user and live support activities.

• Pega Project: AIG-One Claim (Insurance Claim Case Management Application)
• Domain: Insurance, Framework: CPM , Pega Version- V6.2,V7.1.6
• Role/ Contribution:
• Leading the RET-NAM offshore team and driving the daily status calls.
• Help to determine best architectural/design approaches.
• Perform design and code reviews
• Developed potentially complex CRs.
• Provide technical assistance to other developers as needed.
• Provided generic solution to resolved issues with same root cause.
• Worked on OTA ,Agent,SLA and deployment
• Developed tools to enhance development process.
• Design the process to track the rule changes for each release.
• SME for branching, parallel development and technical solution.
• Localization implementation.
• Pega upgrade development -from Pega v6.2sp1 to Pega v7.1.6