Prashant Pradeep Payyanadan
Business Intelligence Consultant
Pune
Summary
Certified Tableau developer with 17 + years experience in providing employers with valuable insights and actionable data to drive profit growth through Reporting, Analytics , Business Intelligence, Process Improvement and Automation;
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Business Intelligence Consultant
ADP Private Ltd
09.2014 - Current
- Hands on Experience in end to end development of a new set of Tableau reports, dashboards and story within high pressure environment
- Worked on intuitive dashboards to provide insightful analysis enabling decision making
- Worked on the development of Dashboards for Key Performance Indicators (KPI’s) like Average Handle Time, Net Promoter Score , Calls per hour for the top management
- Optimized dashboards to reduce size on server, enabling saving of 10% of server space
- Provided a One stop shop for headcount reports to include Plan vs
- Actual, Attrition, Early Warning System, Demographic representation by collecting data from different data sources
- Built Net Promoter Score dashboard tracking Survey Scores for the Senior Leadership
- Built a dashboard to track active Covid cases for the different teams and their impact on business, right from collecting data and to building visualization for higher management
- Strong database knowledge, able to write complex SQL queries
- Built Year-on-Year Comparison Dashboard to monitor volume spikes, progress and utilization during peak period meeting crucial delivery timelines
- Working on Change /enhancement/bug fixes along with unit testing and delivering within SLA driven timeline
- Provided data points for headcount, Team performance for the deck for Monthly / Quarterly reviews, Leadership visits, virtual connects
- Led initiative to track and update Business Continuity Plan for our function
- This activity enables to reach out to right contacts under any failover incident
Assistant Unit Manager
Mphasis India Ltd
01.2011 - 09.2014
- Liaise with various stakeholders and provide support for Management Decision making
- Initiate and deliver on process improvement projects to improve process efficiencies
- Track performance against forecast and report periodic variances
- Implement Standard reporting structures across verticals
- Monitoring team performance and conducting training
Management Information Analyst
Mphasis India Ltd
01.2007 - 08.2010
- Produce Daily Operational Statistics, Management Information packs and other Ad-Hoc queries ensuring that the Business and the Client are aware of all operational trends
- Prepare detailed Reports, Metrics, and Statistics as well as Documentation for the various levels of Management
- Used Business Intelligence Reporting tools to support strategic decision making
- Assist our clients of various Lines of Business with data driven analysis and commentary to help them deliver excellent performance
- Provide information to management and meet periodically to ensure consistency in data and information
- Validate and improve the current processes of generating management information for clients and the business
- Wrote several macros to enable automation within the process
- Provide MIS support to establish accuracy, continuity, and availability of information.
Senior Customer Service Executive
Mphasis India Ltd
02.2005 - 12.2006
- Worked on claims processing reconciliation and settlement
- Took initiative to standardize internal reporting documents and systems that led to an increase of 33% in process quality
- Developed a comprehensive and fully automated data capture and reporting system that increased productivity by over 60%
- Demonstrated outstanding performance by excelling in all key responsibility areas
- Recognized by management for the ability to innovate and improve reporting processes
Education
MBA - Systems
Pune University
07.1999 - 06.2001
B. Com -
Pune University
05.1995 - 03.1998
CERTIFICATIONS Tableau Desktop Certified - undefined
Skills
Certification – Tableau Desktop Specialistundefined
Timeline
Business Intelligence Consultant
ADP Private Ltd
09.2014 - Current
Assistant Unit Manager
Mphasis India Ltd
01.2011 - 09.2014
Management Information Analyst
Mphasis India Ltd
01.2007 - 08.2010
Senior Customer Service Executive
Mphasis India Ltd
02.2005 - 12.2006
MBA - Systems
Pune University
07.1999 - 06.2001
B. Com -
Pune University
05.1995 - 03.1998
CERTIFICATIONS Tableau Desktop Certified - undefined
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