Prashant Saxena
New Delhi
Summary
Experienced Technical Support Engineer specializing in system stability through root cause analysis and troubleshooting. Strength in quality assurance and team collaboration enhances support delivery and training initiatives. Committed to optimizing equipment performance and driving client satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Technical Support Engineer
Forus Health Pvt Ltd
New Delhi
10.2023 - Current
- Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
- Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
- Managed installation and breakdown calls, ensuring equipment remained operational through preventive maintenance.
- Delivered training sessions and demonstrations on device usage, enhancing proficiency of new employees and clients.
- Facilitated collection of annual and corrective maintenance contract payments from clients in North Region to maintain service continuity.
Field Service Engineer
Becton Dickinson India Pvt Ltd
New Delhi
01.2023 - 09.2023
- Handled installation, breakdown, and preventive maintenance calls to ensure optimal equipment performance.
- Created customized preventive maintenance plans for individual clients, extending equipment life and reducing operational disruptions.
- Coordinated collection efforts for AMC/CMC accounts in North Region, focusing on Delhi to enhance client relations.
Field Service Executive
Molbio Diagnostic Pvt Ltd
New Delhi
08.2020 - 12.2022
- Managed installation, breakdown, and preventive maintenance calls to ensure optimal device functionality.
- Conducted training and demonstrations on device usage to enhance customer understanding and satisfaction.
- Facilitated collection of AMC and CMC payments from clients in North Region, ensuring timely revenue flow.
Assistant Manager
Timpac Healthcare Pvt Ltd
New Delhi
01.2019 - 08.2020
- Led team of 4 engineers in project documentation and task coordination.
- Conducted training and demonstrations on device usage for team and clients.
- Managed breakdown calls and performed preventive maintenance to ensure operational efficiency.
- Collected AMC and CMC payments for the North region while based in Delhi.
Service Engineer
Lab India Healthcare
New Delhi
09.2017 - 12.2018
- Delivered technical support for Cepheid GeneXpert (Real Time PCR) systems to optimize operational performance.
- Managed breakdown calls and conducted preventive maintenance to minimize system downtime.
- Coordinated collection of AMC and CMC payments, ensuring financial compliance across North Region.
Field Engineer
Pulse Communication Pvt Ltd
01.2015 - 01.2017
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Managed installation, breakdown, and preventive maintenance calls to ensure optimal equipment performance.
- Facilitated training sessions and device demonstrations to enhance client understanding and usage.
- Collected AMC/CMC payments from clients in the North Region, based in Delhi.
Education
MBA - Special Products Marketing Operations
SUBHARTI UNIVERSITY
Meerut, India03-2020
Bachelor of Science - ELECTRONICS & COMMUNICATIONS
MPGI
Jaipur, India03-2015
Associate of Science - 12 TH WITH PCM
St Augustine Sr Secondary School
03-2011
High School Diploma -
St Augustine Sr Secondary School
Agra, India02-2009
Skills
- Advanced troubleshooting techniques
- Root cause analysis
- Quality assurance
- Client relationship management
- Timely support
- Team collaboration
- Self-motivation
- Positive attitude
Affiliations
- Force Biomedical, FB-M-19-002973, 2019
- MBA, P&O & Marketing Management, 2018-2020, Subharti University Meerut
Extracurricular Activities
Participated in Zonal round of ROBOTRYST-2014 organized by Robosapiens Pvt Ltd. Participated in different extra-curricular activities (quizzes, debate, technical quiz). Participated in advanced training on MTB from CEPHEID.
Training And Workshops
- CETPA, Manual testing, automation testing, 45 days
- MICROSOFT, Tech Vista, 01 Day
- Vision World Tech. Pvt Ltd., Automation, 02 Days
- Robosapiens Pvt Ltd., Line Follower Robot, 02 Days
- RVM CAD, Auto CAD, 90 Days
Personal Information
- Father's Name: Mr. Sarvesh Saxena
- Date of Birth: 12/25/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Projects
- Minor Project, Alcohol Detector
- Major Project, Prepaid Energy Meter Using RFID
Accomplishments
- Received excellency award in 2026
- Received 1st award in 2024
Timeline
Senior Technical Support Engineer
Forus Health Pvt Ltd
10.2023 - Current
Field Service Engineer
Becton Dickinson India Pvt Ltd
01.2023 - 09.2023
Field Service Executive
Molbio Diagnostic Pvt Ltd
08.2020 - 12.2022
Assistant Manager
Timpac Healthcare Pvt Ltd
01.2019 - 08.2020
Service Engineer
Lab India Healthcare
09.2017 - 12.2018
Field Engineer
Pulse Communication Pvt Ltd
01.2015 - 01.2017
MBA - Special Products Marketing Operations
SUBHARTI UNIVERSITY
Bachelor of Science - ELECTRONICS & COMMUNICATIONS
MPGI
Associate of Science - 12 TH WITH PCM
St Augustine Sr Secondary School
High School Diploma -
St Augustine Sr Secondary School