Prashant Chavan

• PMI certified Project Management Professional working as a Senior Operations Manager with over 17 years of experience in streamlining operations, enhancing productivity, and driving strategic initiatives. Proven expertise in optimizing processes, managing cross-functional teams, and implementing innovative solutions to improve efficiency and profitability. Seeking to leverage skills in operational leadership, strategic planning, and process optimization to contribute to the organization's continued success and growth. Committed to delivering operational excellence and achieving organizational goals through effective management and strategic vision
• Strategic Operations Management: Develop and implement comprehensive operational strategies to enhance efficiency, reduce costs, and drive growth.
• Process Optimization: Analyze and streamline processes to improve workflow, eliminate redundancies, and increase overall productivity.
• Team Leadership and Development: Lead, mentor, and manage cross-functional teams to achieve operational goals and foster a collaborative work environment.
• Performance Metrics and Analysis: Monitor and evaluate key performance indicators (KPIs) to assess operational effectiveness and make data-driven decisions.
• Project Management: Oversee and execute complex projects, ensuring they are completed on time, within scope, and within budget.
• Vendor and Stakeholder Management: Build and maintain strong relationships with vendors and stakeholders, negotiating contracts and managing service delivery to meet organizational needs.

Versatile Senior Manager specializing in customer management and service and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and meticulous Senior Manager - operations with over 19 years of experience service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

• Date of Birth: 11/08/1979
• Nationality: Indian

• Supervised team of 68 staff members.
• Documented and resolved performance which led to set platform standards in regards to Teacher Performance, CSAT and NPS.
• Achieved performance targets by completing the quality audits and teacher performance data analysis with accuracy and efficiency.
• Used Microsoft Excel BI to develop performance tracking spreadsheets to suggest the required outcome.
• Achieved the required performance targets through effectively helping with setting the calling and actioning process across the platform.
• Collaborated with team of 43 associates in the development of Teacher quality process for streamlining the class and teacher assignment process critical for smooth business functioning.