Prashmeet
Summary
Experienced customer service representative with a strong ability to manage high-pressure situations. Skilled in troubleshooting and providing support for customers in the technology and financial services sectors. Demonstrated track record of delivering exceptional service and efficiently resolving issues. Dedicated resolution expert with over 4 years of industry experience.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Barclays
11.2024 - Current
- Delivered exceptional customer service support across digital and phone channels, resolving complex banking queries with a 98%+ first-contact resolution rate.
- Advised customers on suitable banking products and services, aligning solutions to individual financial needs while ensuring strict adherence to compliance and regulatory standards.
- Handled high-volume customer interactions daily, demonstrating empathy, active listening, and professionalism to enhance overall customer satisfaction.
- Collaborated cross-functionally with internal teams to escalate and resolve technical or financial issues, contributing to process improvements and customer retention strategies.
- Maintained accurate documentation of customer interactions, ensuring GDPR compliance and supporting audit readiness and data integrity.
- Effectively managed escalated customer complaints by investigating root causes, providing timely resolutions, and ensuring customer satisfaction while maintaining standards of professionalism and empathy.
- Utilized complaint trends and customer feedback to identify service gaps, contributing to the development of proactive solutions that reduced repeat complaints and improved overall service quality.
Business Development Manager
Byarv It Solution Pvt Ltd
01.2020 - 08.2024
- Identified and engaged prospective clients through targeted outreach and strategic networking, successfully onboarding mid-to-large businesses for customized IT solutions.
- Conducted onboarding sessions and facilitated smooth transitions for new clients, ensuring timely project kickoff
- Collaborated with technical teams to deliver tailored IT service proposals, ensuring alignment with client infrastructure needs and digital transformation goals.
- Met sales targets by closing deals with mid to large-sized businesses.
- Monitored market trends and competitors to improve service positioning and identify new opportunities.
- Worked with internal teams to ensure timely resolution of client issues during and after onboarding.
- Built long-term client relationships, ensuring continued engagement and upselling opportunities.
Education
High Schooling -
Ursuline Convent Sr Sec School
Greater Noida, UPSecondary Schooling - undefined
Shaifalli Public School
Greater Noida, UPGraduation - BCA
Techno Global University
Skills
- Client-oriented perspective
- Expertise in product features and benefits
- Quality management
- Organizational time strategies
- Building client loyalty
- Analytical and problem-solving skills
- KPI analysis and reporting
- Knowledgeable in call management software
Timeline
Customer Service Advisor
Barclays
11.2024 - Current
Business Development Manager
Byarv It Solution Pvt Ltd
01.2020 - 08.2024
Secondary Schooling - undefined
Shaifalli Public School
High Schooling -
Ursuline Convent Sr Sec School
Graduation - BCA
Techno Global University
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