MS Office
Prasi M D
Office Coordinator, Customer Relationship Executive
Nedumangad
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 2 years of experience in office environments. History of improving processes and increasing team efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Office Coordinator
DEFINE
COCHIN
09.2020 - 08.2022
- Interacted with customers by phone, email or in-person to provide information.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provided clerical support, addressing routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
Telecaller
POOMKUDY MOTORSPVT. LTD.
COCHIN
01.2018 - 08.2020
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take extra mile to engage customers, Building up good image and report
- Effective and timely communication
- Handle different customers
- Make calls and follow up
- Always maintain good telephone Etiquette's
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded and updated customer information in online systems.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Called prospective customers in designated market area to qualify leads.
Customer Relationship Executive
FIRSTSOURCE SOLUTIONS
COCHIN
08.2016 - 10.2017
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using right methods
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Delivered excellent customer service
Customer Relationship Executive
HINDUJA GLOBAL SOLUTIONS
CHENNAI
05.2015 - 07.2016
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Recommended products to customers, thoroughly explaining details.
- Delivered excellent customer service
- Contacted clients to verify account information and maintain accuracy, resulting in 90% increase in client satisfaction
Education
Bachelor of Arts - Economics
09.2012 - 03.2015
Plus Two -
06.2009 - 03.2011
High School Diploma -
06.2008 - 03.2009
Skills
Patience
Software
Timeline
Office Coordinator - DEFINE
09.2020 - 08.2022
Telecaller - POOMKUDY MOTORSPVT. LTD.
01.2018 - 08.2020
Customer Relationship Executive - FIRSTSOURCE SOLUTIONS
08.2016 - 10.2017
Customer Relationship Executive - HINDUJA GLOBAL SOLUTIONS
05.2015 - 07.2016
SREE KERALAVARMA COLLEGE - Bachelor of Arts, Economics
09.2012 - 03.2015
V P M S N D P H S SCHOOL - Plus Two,
06.2009 - 03.2011
S N TRUST H.S.S - High School Diploma,
06.2008 - 03.2009
Similar Profiles
Leila Al JazzafLeila Al Jazzaf
COO at DefineCOO at Define
ULISES GUTIERREZULISES GUTIERREZ
Home Remodeling Assistant at Define Design and BuildHome Remodeling Assistant at Define Design and Build
Lauren KassabLauren Kassab
Design Expert | Account Executive at Interior DefineDesign Expert | Account Executive at Interior Define