Summary
Overview
Work History
Education
Skills
Timeline
Generic
PRASOBH A G

PRASOBH A G

BENGALURU

Summary

Results-driven E-Commerce Operations Manager adept at maximizing productivity and streamlining tasks for efficiency. Possess specialized skills in inventory management, digital marketing strategies, and customer relationship management. Excel in leadership, problem-solving, and communication, ensuring seamless operations and team synergy. Strategic E-Commerce Operations Manager with a proven track record in driving online sales and improving website functionality. Familiar with managing all aspects of e-commerce operations, including overseeing inventory management, order fulfillment, and customer service. Strengths include strategic planning, team leadership, and project management. Demonstrated success in enhancing customer experience through innovative strategies and implementing new technologies to streamline processes. Experienced E-Commerce Manager with proven task delegation and team building skills. Financial planner develops budgets and financial strategies to maximize resources and labor capabilities. Tech savvy leader builds strong online networks and connects with audiences through strong marketing strategies. E-Commerce Manager with proven skills in website building and social media marketing. Driven market researcher utilizes statistical analysis and sales metrics to inform process development and promotional techniques. Hard worker builds cohesive teams that boost company productivity and enhance department products. Adaptable E-Commerce Manager promoting sales through groundbreaking sales insights and product enhancements. Expert collaborator with experience working with software developers, graphic designers and copywriters. Additional skills in cybersecurity and website maintenance. Gifted E-Commerce Manager with extensive experience in website design, formatting and navigation. Hard worker uses strong market research and data analysis skills to develop product innovations and connect with partners. Public speaker confidently presents plans, advances, and initiatives to management and customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

E-Commerce Operations Manager

AKSHAYA ENTERPRISES
THIRUVANANTHAPURAM
09.2021 - 06.2025
  • Managed vendor relationships related to product fulfillment services such as shipping, returns.
  • Assisted in developing budgets for upcoming projects related to expanding the company's online presence.
  • Developed policies and procedures for handling customer inquiries or complaints related to e-commerce transactions.
  • Analyzed customer feedback to identify areas of improvement for the e-commerce platform.
  • Coordinated with IT teams on technical issues related to website functionality or security concerns.
  • Performed regular audits of the e-commerce platform to identify any potential areas of risk or noncompliance.
  • Oversaw inventory management systems to ensure accurate stock levels across multiple warehouses and locations.
  • Implemented new technologies to optimize online ordering processes and reduce costs associated with manual order processing.
  • Provided training sessions for employees on best practices when using various systems within the e-commerce platform.
  • Developed and implemented strategies to increase customer satisfaction in the e-commerce space.
  • Negotiated contracts with third party vendors providing services such as payment processing, fraud protection.
  • Created detailed reports on website performance metrics, customer satisfaction surveys, and other data points.
  • Monitored website performance, identified problems, and created solutions to improve user experience.
  • Ensured that all e-commerce operations were compliant with applicable laws and regulations.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Oversaw regional and local sales managers and staff.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Operations Supervisor

NIKKOU LOGISTICS
THIRUVANANTHAPURAM
02.2017 - 08.2021
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Monitored staff performance and provided feedback for improvement.
  • Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
  • Developed strong relationships with customers through excellent customer service practices.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Directed employees on how to use equipment properly and safely.
  • Trained new employees on proper job functions and company policies and procedures.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Analyzed data related to production, distribution, quality control, inventory levels.

Guest Service Representative

JUBILANT FOO WORKS
BENGALURU
03.2014 - 12.2015
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Took reservations from patrons by phone or online.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Offered guests beverages and refreshments upon check-in.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

BBA - MARKETING

JAIN UNIVERSITY
BENGALURU
05-2015

HIGHER SECONDARY - BIOLOGY SCIENCE

ST XAVIERS HSS
THIRUVANANTHAPURAM
03-2010

High School Diploma -

VYASA VIDHYA BHAVAN
THIRUVANANTHAPURAM
04-2008

Skills

  • E-commerce management
  • Customer satisfaction
  • Inventory management
  • Data analysis
  • Team leadership
  • Customer service
  • Budget development
  • Warehouse operations
  • Email campaigns
  • E-commerce strategy
  • Shipping management
  • Product management
  • Action planning
  • Inventory tracking
  • E-commerce platforms
  • Mobile commerce
  • Product knowledge
  • Teamwork and collaboration
  • Goal setting and achievement
  • Time management abilities

Timeline

E-Commerce Operations Manager

AKSHAYA ENTERPRISES
09.2021 - 06.2025

Operations Supervisor

NIKKOU LOGISTICS
02.2017 - 08.2021

Guest Service Representative

JUBILANT FOO WORKS
03.2014 - 12.2015

BBA - MARKETING

JAIN UNIVERSITY

HIGHER SECONDARY - BIOLOGY SCIENCE

ST XAVIERS HSS

High School Diploma -

VYASA VIDHYA BHAVAN
PRASOBH A G