Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Prasoon Kandpal

Prasoon Kandpal

Gurgaon

Summary

Dynamic and motivated Salesforce Developer with experience in designing, developing, and implementing Salesforce solutions to drive business growth and enhance operational efficiency. Proficient in customizing Salesforce applications, integrating third-party tools, and optimizing workflows to meet organizational needs. Seeking an opportunity to leverage technical expertise and problem-solving skills to contribute.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Consultant, Salesforce

Genpact
Noida
08.2022 - Current

Salesforce Developer and Administrator

Project - Stada Arzneimittel (AP Process Finance Domain)

Worked as lead developer, in performing analysis and coordinated with other developers to design and code the system.

Roles & Responsibilities:.

  • Collaborated with stakeholders, including business analysts, project managers, and end-users, to gather and understand business requirements.
  • Developed custom functionalities using Salesforce technologies such as Apex, Lightning Components, Lightning Web Components (LWC), and declarative tools like Process Builder and Flow.
  • Authored multiple Apex classes, Test classes, triggers and batch processes to implement complex business logic and extend the Salesforce platform's capabilities.
  • Worked on various Lightning Components and Lightning Web Components (LWC).
  • Integrated Salesforce with external systems and third-party applications using middleware platforms like Jitterbit and other integration tools.
  • Performed data migrations, data cleansing, and data quality assessments using tools like Data Loader, Workbench, or custom scripts to ensure data accuracy and consistency within Salesforce orgs.
  • Configured and customized standard Salesforce CRM objects, fields, page layouts, record types, validation rules, and workflow rules to meet specific business requirements.
  • Handled deployment using Salesforce change sets, packages, and version control using tools like Bit-Bucket.
  • Documented technical designs, configurations to maintain comprehensive system documentation and facilitate knowledge transfer.
  • Worked on creation of new record types, page layouts, Custom Objects - Controller/dependent pick list, Custom Formula Fields, Field Dependencies, Validation Rules. Profiles, sharing settings, sharing rules, roles, sharing rules.
  • Designed developed and deployed Custom Object, Page Layout, Custom Tabs, Components, Apex Classes and Triggers to suit the need of application.
  • Built and provided support for Automated processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, E-mail Alerts.
  • Worked on creating community/partner portal to enable access for community users.
  • Created and maintained report types- reports and dashboards to provide fast access to key business metrics.
  • Experience working with SOSL and SOQL.
  • Experience working as Administrator

Other Projects

Tata Consultancy Services
Gurgaon
01.2018 - 08.2022

Project - Stryker Corporation (Life Sciences Domain)

  • GIM (Global Item Master) - Worked in Java development - Worked on creating user interfaces using java portlet.
  • Stryker Academy - Worked as mysql developer, helped in creating Entity Relationship, and Data Flow. Worked on creating backend logic using stored procedures and triggers.
  • RepSuite Support - Provided end to end support for RepSuite, the application uses PostgreSQL DB, provided support for Heroku.
  • Monitoring Tools - Developed a real time monitoring system to monitor all critical aspect and alert, for smooth functioning of support project.
  • Data Archival - Worked in mini project for Data archival using Altova tools.

Salesforce Administrator and Developer

Tata Consultancy Services
01.2018 - 08.2022

Project - Stryker Corporation (Life Sciences Domain)

Worked in SFDC support and Maintenance Project, minor enhancement areas.

Roles & Responsibilities:.

  • Experience in working at Client side location.
  • Worked in an agile-based scrum model, managed and coordinated with offshore team and got the user stories delivered to the client on time within the sprints.
  • Worked on creation of new record types, page layouts, Custom Objects - Controller/dependent pick list, Custom Formula Fields, Field Dependencies, Validation Rules. Profiles, sharing settings, sharing rules, roles, sharing rules.
  • Worked on creation and provided support for Work Flows and Approval processes for automated alerts, field updates, and Email generation according to application requirements.
  • Built and provided support for Automated processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, E-mail Alerts.
  • Developed apex classes, test classes, and apex triggers for various functional needs in the application.
  • Worked on developing Conga Reports as per business requirement.
  • Worked on creating community/partner portal to enable access for community users.
  • Created and maintained report types- reports and dashboards to provide fast access to key business metrics.
  • Helped in resolving end to end support issues, related to VF pages, Apex classes, Triggers, Lightening Web Components.
  • Worked on deployment using bit bucket.
  • Worked on data loader, using both data loader and data import wizard.
  • Provided end to end support for various salesforce integrations. (Helped in identifying issues, capable of tracking mulesoft logs and identifying the issue)

Siebel Administrator and Model N- Technical Lead

Tata Consultancy Services
01.2015 - 12.2017

Project - HDFC Life (Insurance Domain)

Undertaken Siebel CRM build and support activities for Insurance domain project.

Roles & Responsibilities:.

  • Configured the Business Objects, Business Components, pick lists, joins, business service, links, and MVG applets.
  • Worked on Workflows according to the Business Requirements.
  • Worked on eScript to achieve required functionalities.
  • Have done EIM data Loads and Updates as part of FIX for Data issues and data storage activities.

Project - Stryker Corporation (Life Sciences Domain)

Worked as a Technical Lead for Model N application (Revenue Management).

Roles & Responsibilities:.

  • Provided end to end support for Model N - Price program and Rebate program Module.
  • Work on Contract program setup including creating strategies and components.
  • Work on configuring Model N applications. Setting up data flows and jobs.
  • Worked with business and Model N product team to stabilize many issues/bug fixes.
  • Enabled servers at different location as a part of DR activity.

Education

High School Diploma -

St. Joseph's College
Nainital

Bachelor of Engineering - Electronics And Communication Engineering

VTU
Belgaum

Skills

  • Salesforce Developer
  • Salesforce Administration
  • Salesforce LWC
  • Java, Apex, SQL, SOQL, SOSL, HTML, XML, JSON
  • Testing Tool: Postman, SQL Developer
  • Database: SQL Developer, SOQL, SOSL, MYSQL, PostgreSql
  • Web Services: Rest and SOAP API
  • Bug Tracking tools: Jira, Service Now
  • Repository System: Git, Bit Bucket
  • Siebel CRM : Siebel Admin, Siebel Developer, EIM
  • CRM On Demand
  • Model N - Revenue Management
  • Heroku
  • Jitterbit
  • Reporting capabilities
  • Issue resolution

Certification

  • Salesforce Certified Administrator
  • Salesforce Platform Developer 1
  • Salesforce Associate

Timeline

Lead Consultant, Salesforce

Genpact
08.2022 - Current

Other Projects

Tata Consultancy Services
01.2018 - 08.2022

Salesforce Administrator and Developer

Tata Consultancy Services
01.2018 - 08.2022

Siebel Administrator and Model N- Technical Lead

Tata Consultancy Services
01.2015 - 12.2017

High School Diploma -

St. Joseph's College

Bachelor of Engineering - Electronics And Communication Engineering

VTU
Prasoon Kandpal