Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Projects
Timeline
Generic

Prasun Datta

Mumbai

Summary

Insightful Information Technology Manager with 10 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant General Manager – Smart Cities

TATA PROJECTS LTD.
03.2021 - Current
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Established strong relationships with vendors to secure high-quality products at competitive prices
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Group Manager-GPTS

ROLTA INDIA LTD.
07.2014 - 02.2021
  • Developed successful business strategies for revenue growth, increasing market share and brand recognition.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Established strong relationships with key clients, resulting in increased customer satisfaction and retention rates.
  • Led cross-functional teams to achieve project milestones, ensuring timely completion and adherence to budget constraints.
  • Spearheaded talent acquisition efforts by developing recruitment strategies that attracted top-tier candidates from diverse backgrounds.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
  • Negotiated contracts with vendors and suppliers, securing favorable terms beneficial to the organization''s bottom line.
  • Championed a culture of continuous improvement within the department, encouraging innovation and creative problem-solving among staff members.

Assistant Manager Corporate

BLUESTAR INFOTECH LTD.
06.2013 - 07.2014
  • Collaborated with Business Unit heads to define PMO policies and processes
  • Oversaw execution of projects ensuring they meet quality benchmarks, budgets, and deadlines
  • Interfaced with sales and delivery teams to prepare revenue projections (backlog & pipeline) and resource forecasts
  • Analyzed financial data, provided financial reports and budget outlines to Leadership


Business Excellence Analyst

UNISYS GLOBAL SERVICES
01.2013 - 05.2013
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Assistant Project Manager

BLUESTAR INFOTECH LTD.
06.2007 - 12.2012
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Managed large scale software development projects in Waterfall & Agile methodologies
  • Created project plans by defining estimations, project schedule and project metrics aligned with project goals & governance structure
  • Monitored project performance against defined KPIs, managed changes, risks, reporting & escalations based on agreed governance model
  • Led SEPG initiatives ensuring CMMi Level 5 certification & compliance to periodic audits and regulatory programs


Senior Technical Specialist

CITIGROUP IT OPS AND SOLUTIONS
02.2006 - 06.2007
  • Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
  • Researched and identified solutions to technical problems.
  • Carried out Impact Analysis, created / updated High level and low-level design documents.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Coordinated with testing team for functional / integration testing.
  • Participated in UAT for Business Sign-off.
  • Boosted customer satisfaction by addressing complex technical issues in a timely manner.


Team Member - Process

RELIANCE INFOSTREAM PRIVATE LTD.
06.2003 - 02.2006
  • Configured CDMA Fixed Wireless Phone product in Clarify CRM
  • Coordinated with business analyst from OSS and BSS for business requirements, changed configuration settings in Clarify CRM based on business requirements, developed new functionalities in Clarify CRM to comply with TRAI telecom policy changes
  • Developed SQL script to push data into Clarify database and integrated Clarify with DSS for development of Reports and Dashboards


Consultant – Software Development and Training

ICE, BCPL, ET&T & ER&DCI
01.2001 - 05.2003
  • Involved in understanding business requirements, defining high- and low-level designs, coding, bug fixing, deploying applications on production environment and end user training

Education

Bachelor of Science - Physics

University of Calcutta

Post Graduate Diploma - Computer Applications

Regional Computer Center

MBA - Data Science And Business Analytics

D.Y Patil University
02-2027

Skills

  • Strategic planning
  • Client relationship management
  • Financial oversight
  • Process optimization
  • Strategic workforce planning
  • Operational enhancements
  • Interdisciplinary project management
  • Enterprise Content Management (ECM), Business Process Management (BPM) and Enterprise Integration
  • IT governance
  • IT compliance

Accomplishments

  • Spearheaded process improvements which lead to 17% increase in SLA achievement.
  • Supervised team of 100+ staff members.
  • Achieved 20% YoY growth in Revenue through effective delivery of customer commitments.
  • Effective Change Management resulting in record 9 Months successful S/4 Hana implementation across the Organization.

Certification

  • CMMi for Development V1.3 - QAI
  • PRINCE 2 2017 Practitioner – AXELOS Global Best Practice; Credential ID - GR6557085991PD
  • Certified Professional in Design Thinking (CPDT) – Skill Front; Credential ID - 98762535522059
  • Business Analyst (V11) - Automation Anywhere (RPA); Credential ID – 21705877
  • IBM Blockchain Essentials V2 – IBM; Credential ID - 3a1dad7a748a40d3a6e8fd69aab8d6e2

Projects

  • Paperless Office implementation for an Indian Maharatna PSU
  • Rolled out Smart Metering solution for one of the biggest Gas distribution company in India.
  • Collaboration platform for a leading global Chemical company in Middle East.
  • E-Governance solution for Directorate General of Shipping, India
  • Single Window Clearance (SWC) platform for Ease of Doing Business in multiple States.
  • Aadhaar based State Residential Data Hub (SRDH) rollout in multiple States.
  • Rural Livelihood Program (A project in Micro Finance space for social & economic empowerment of the rural poor)
  • Implementation of Sales Cloud for a US based client
  • SharePoint based Knowledge Management for a large Indian MNC
  • Organization wide rollout of Learning Management system
  • Document Management Systems (on demand workspace provider) for an US Product Company catering to Financial Institutions, Corporations, Private Equity Firms, Real Estate, Life Sciences and Law firms
  • Web application for a Global Travel booking service providing online customized package tours

Ø Self-service portal for customers for a Korean HVAC company

Timeline

Assistant General Manager – Smart Cities

TATA PROJECTS LTD.
03.2021 - Current

Group Manager-GPTS

ROLTA INDIA LTD.
07.2014 - 02.2021

Assistant Manager Corporate

BLUESTAR INFOTECH LTD.
06.2013 - 07.2014

Business Excellence Analyst

UNISYS GLOBAL SERVICES
01.2013 - 05.2013

Assistant Project Manager

BLUESTAR INFOTECH LTD.
06.2007 - 12.2012

Senior Technical Specialist

CITIGROUP IT OPS AND SOLUTIONS
02.2006 - 06.2007

Team Member - Process

RELIANCE INFOSTREAM PRIVATE LTD.
06.2003 - 02.2006

Consultant – Software Development and Training

ICE, BCPL, ET&T & ER&DCI
01.2001 - 05.2003

Bachelor of Science - Physics

University of Calcutta

Post Graduate Diploma - Computer Applications

Regional Computer Center

MBA - Data Science And Business Analytics

D.Y Patil University

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