SAP ERP/ MM
Prasun Mathur
Senior Program Analyst
Bengaluru
Summary
Experienced and dedicated Project Analyst with several years of experience identifying efficiencies and problem areas within data streams, while communicating needs for projects. Adept at receiving and monitoring data from multiple data streams, including Access, SQL, and Excel data sources. Proven track record of generating summary documents for senior management for monthly and quarterly audit and compliance reporting.
I have a strong background in Supply Chain Management. Prior to joining this company, I have worked as an Quality & SCM Specialist in Manufacturing firm. My experience has given me the opportunity to develop my skills in Project/ Program Management, Supplier Risk & Development, Data analysis, Quality Assurance and Warehousing & Inventory.
As an Program Analyst, I am analysis the data to check for process flaws & analysis the risk associated with Suppliers. I am designed to learn and adapt to the needs of the users, and I am constantly improving my abilities to provide the best possible assistance.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Senior Program Analyst
Rapid Global Business Solutions Pvt Ltd
Bengaluru
08.2022 - Current
- As a Senior Program Analyst, I was responsible for managing complex projects and programs, analyzing data and metrics, and providing recommendations to improve business processes.
- During this i am consistently demonstrated exceptional analytical skills, attention to detail, and the ability to work collaboratively with cross-functional teams.
- My ability to effectively manage these programs, identify potential issues, and develop appropriate solutions was instrumental in their success.
- Working with stakeholder to plan & develop the Project ideas. This includes setting and managing client's expectations, developing a detailed project plan, defining the scope of the project, understanding project risks and assigning team members to specific tasks.
- Developed and implemented a comprehensive program management system, resulting in a 30% increase in project completion rates.
- Analysts to improve efficiency in program operations, resulting in a 20% reduction in costs.
- Conducted in-depth analysis of program data and presented findings to senior management, contributing to strategic decision-making and program growth.
- Collaborated with cross-functional teams to ensure compliance with program regulations and guidelines, reducing the risk of non-compliance by 50%.
- Analyzed unstructured information to derive key insights.
- Helped solve diverse program problems with in-depth analysis.
- Validated results and performed quality assurance to assess accuracy of data.
- Reviewed program implementation plans to assess risk and feasibility.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Gathered, documented, and modeled data to assess business trends.
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades.
Quality & SCM Specialist
MAN Energy Solutions Pvt Ltd
Bengaluru
12.2019 - 08.2022
- Conducted regular audits of supplier operations, identifying and resolving quality control issues resulting in a 10% reduction in defects and a 15% increase in customer satisfaction.
- Developed a supplier selection process that resulted in a 20% reduction in lead times and a 12% reduction in costs while maintaining product quality standards.
- Collaborated with cross-functional teams to implement a new inventory management system, resulting in a 30% reduction in excess inventory and a 25% increase in on-time delivery.
- Led the implementation of ISO 9001 quality management system, resulting in successful certification and improved communication and collaboration among stakeholders.
- Responsible for Quality Documentation of incoming Materials certificates of Mechanical parts used in Turbines & Engines.
- Responsible for Quality Inspection for all Material parts.
- Responsible for identifying & raising Quality issue through SAP ERP.
- Established and tracked quality department goals and objectives.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Specified quality requirements of raw materials with suppliers.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Implemented new quality assurance and customer service standards.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Executed operational audits and assessed company operations, compliance and other associated risks.
- Drafted instructional documentation for distribution to suppliers to establish standardized performance and quality thresholds.
- Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and enforced detailed organization processes to increase quality and service standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
Business Operations Manager
Catbus Infolabs Pvt Ltd
Bengaluru
06.2019 - 12.2019
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Developed robust relationships with income-producing clients.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Responsible for building supply base within the city across all vehicle segments.
- Develop referral schemes and develop models for organic growth of supply.
- Bring in Strategic Alliance /Tie ups with Commercial Vehicle Manufacturer/ Dealers.
- Manage virtual fleet. Ensure that operations quality is top-notch by throttling supply to meet demand, optimizing wait times and service levels are uniform.
- Record and Maintain data to gain insights on Organic growth, Driver Behaviors' and Social Impact on Drivers.
- Collaborate with other functional and Business Heads.
- Led a team of 8 employees, ensuring safety protocols were met and productivity goals were exceeded by 25%.
- Developed and executed a cost-saving initiative that reduced operational expenses by 20% annually.
- Streamlined vendor selection process, resulting in a 30% reduction in lead times and a 15% increase in supplier performance ratings.
- Developed and maintained strong relationships with key Customers and Suppliers to ensure timely delivery of goods and services.
- Reduced lead times by 30% through the implementation of a new transportation system, while maintaining levels to meet customer demand.
- Overall responsible for the recruitment, induction, training and development of the team.
- Helped develop & maintaining KPI's with respect to Operations.
- Build awareness on the Company's Vision/Mission and core values amongst the team members.
- Get regular feedbacks on the Team and Individual Team member’s performance and take corrective and improvement measures wherever required.
Operations Team Lead
Zinka Logistics Solutions Pvt Ltd
Bengaluru
08.2018 - 06.2019
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Responsible for Managing the Freight Operations & responsible for their Activities.
- Helped develop & Maintaining KPI's with respect to Operations.
- Ensuring 3PL Maintaining.
- Ensure that process is following effectively & correctly.
- Ensure compliance to company operating requirements and service
standards. - Ensure smooth flow of shipper shipment movement & this also involves timely planning.
- Follow up on delay issues and transit issues.
- Leading team of 15 to manage & strategy for transit issues & other
issues. - Daily coordinate with the Ground team with Shipper for ensuring the loading & unloading on time.
- Ensure all operation related KPI Parameters are met.
- Actively involved in process improvement, implementing new ideas that would lead to process efficiency.
- Ensure deliverables within specific TAT, process improvements, quality apart from Business Process.
- Any other Operation related matter should be in control and escalated immediately in case of any issues.
- Prepare SOP’s for the team & align them with the process.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Operations Team Lead
DHL Express India Pvt Ltd
Bengaluru
03.2017 - 08.2018
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Analyzed department metrics and performance and reported findings to management.
- Managed internal operational standards and productivity targets.
- Tracked company equipment, tools and technology to manage inventory.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Prepared various import, export and supplier forms for customs submittal.
- Compiled purchase orders to post international shipments in company logs.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Integrated warehouse operations with existing and new business processes.
Business Development Team Lead
Uber Systems Pvt Ltd
Delhi NCR
10.2014 - 02.2017
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Managing key accounts of the drivers & Inventory Management.
- Responsible for Managing Vendors attachment, managing relationship & timely checking all drivers accounts with their documents.
- Generate MIS report & timely reporting.
- Planning customized solutions in accordance with the business requirement.
- Manage staff, preparing work schedules and assigning specific duties.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Consulted with businesses to supply accurate product and service information.
Education
Post Graduate - Digital Supply Chain Management
Purdue University Global (SimpliLearn)
Bengaluru 02.2022 - 12.2022
Bachelor of Technology - Electrical Engineering
Sunrise University
Alwar 07.2011 - 08.2015
Skills
Strategic planning
Proficient in SAP & Excel
Risk Assessments
Critical Thinking
Excellent Communication
Decision-Making
MS Office
Active Listening
Flexible and Adaptable
Organization and Time Management
Multitasking Abilities
Teambuilding
Planning and Coordination
Dependable and Responsible
Problem-Solving
Development team trainings
Risk mitigation planning
Documentation Management
Quality assurance
Training and Development
Project Management
Analytical and Critical Thinking
Self-Motivated
Advanced problem solving
Project planning and development
Lean manufacturing and design
Functional & Business Requirements
Logistics Management
Lean / Six Sigma
Supply chain distribution
Vendor management
Quality Assurance Evaluation
Logistics Operations
Operations management
Supply Chain Management
Data analysis
Agile
Technical Analysis
Engineering standards
Operational analysis
Supply and demand requirements
Continuous Improvement
Stakeholder relationships
Customs documents
Process improvements
Inventory restocking
ERP and supply chain software
Shipment coordinating
Import/export requirements knowledge
Database Management
Software
Advanced Excel
Power BI
MS Projects
JIRA
MS Powerpoint
Outlook
Timeline
Senior Program Analyst
Rapid Global Business Solutions Pvt Ltd
08.2022 - Current
Post Graduate - Digital Supply Chain Management
Purdue University Global (SimpliLearn)
02.2022 - 12.2022
Quality & SCM Specialist
MAN Energy Solutions Pvt Ltd
12.2019 - 08.2022
Business Operations Manager
Catbus Infolabs Pvt Ltd
06.2019 - 12.2019
Operations Team Lead
Zinka Logistics Solutions Pvt Ltd
08.2018 - 06.2019
Operations Team Lead
DHL Express India Pvt Ltd
03.2017 - 08.2018
Business Development Team Lead
Uber Systems Pvt Ltd
10.2014 - 02.2017
Bachelor of Technology - Electrical Engineering
Sunrise University
07.2011 - 08.2015