Prasun Mukherjee
Kolkata
Summary
Results-driven Quality Team Lead at Tech Mahindra with expertise in ISO standards and Lean methodology. Proven track record in enhancing quality control processes and implementing corrective actions, leading to significant operational improvements. Skilled in coaching and mentoring teams to achieve excellence in quality management and performance evaluations.
Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Thoughtful Quality Control Team Lead with 10 years of big-picture planning and systematic assessment of product standards. Tenacious strategist known for continual product consistency with meticulous detail orientation. Implements lasting quality-control measures, prioritizing customer satisfaction and long-term brand reputation. Outgoing Quality Assurance Manager with 10 years of managerial experience in BPO. Committed to high standards of product inspections and customer service with extensive knowledge use. Adept at collaborative with various departments for comprehensive quality control. Outgoing Quality Assurance Manager with 10 years of managerial experience in BPO. Committed to high standards of product inspections and customer service with extensive knowledge use. Adept at collaborative with various departments for comprehensive quality control. Recent graduate with foundational knowledge and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Dynamic individual with hands-on experience in 10 and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Team Lead
Tech Mahindra
08.2015 - Current
- Adapted procedures to mitigate issues and improve deficiencies.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Maintained service records, coordinated and oversaw preventive maintenance.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Supported quality control assessments on production floor.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Recorded, analyzed, and distributed statistical information.
Senior Quality Analyst
Hinduja Global Solutions
09.2008 - 08.2015
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reported problems and concerns to management.
Education
High School Diploma -
Chittaranjan English Medium High School
Chittaranjan, IndiaSkills
- ISO standards
- Lean methodology
- Corrective action planning
- Documentation control
- Stakeholder management
- Coaching and mentoring
- 5S methodology
- Key performance indicators
- Quality management
- Failure analysis
- Process validation
- Operational excellence
- Continuous quality improvement
- 5S
- Quality process audits
- Quality goal development
- Quality control checks
- Corrective actions
- Quality management systems
- Performance evaluations
- Kaizen
- Six sigma methodologies
Certification
- Six Sigma Green Belt Certification (SSGB) - International Association for Six Sigma Certification. QPEP 100 certification through Hindhuja Global Solutions
- Lean Six Sigma Yellow Belt Certification (LSSYB) - IASSC Lean Six Sigma Certification Board.
Travel Off beat Places
Traveling to offbeat places offers a unique and immersive experience, allowing you to discover lesser-known destinations with authentic local culture, stunning natural landscapes, and a sense of tranquility away from large tourist crowds
Unique Places on North Bengal provides best peace
Please to recommend Mim Tea estate & Rolep
Languages
English
Upper intermediate (B2)
Bengali
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Quality Team Lead
Tech Mahindra
08.2015 - Current
Senior Quality Analyst
Hinduja Global Solutions
09.2008 - 08.2015
High School Diploma -
Chittaranjan English Medium High School
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