Prasun Patel

• Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
• Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
• Delivered requirements, performed analysis and evaluated downstream business, systems, processes and organizational impacts.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Prepared automation concept and control drawings according to client specifications.
• Expedited investigations, action plans and schedules for 5+ Countries and 16+ activities.

• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
• Supervised operations of 24-hour customer service desk staffed by 45 team members.
• Worked with high-profile customer to select third-party vendor for IT infrastructures.
• Planned and managed full IT project lifecycles, from conception through final completion.
• Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
• Analyzed impacts of regulatory changes on operations and developed mitigation plans.
• Developed and deepened relationships with vendors to meet or exceed supply chain production standards.

• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
• Established and implemented effective training programs to maximize team performance.
• Monitored employee and customer interactions to assess quality of service.
• Tracked and documented metrics, and evaluated trends.
• Communicated best practices among on-site and external personnel to align efforts and goals.

• Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Directed training and retraining of employees to boost performance and enhance business results.
• Created and achieved product quality objectives and met product specifications.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
• Wrote, edited and updated project manuals and technical documentation used by quality assurance team.

● Senior Executive – Process Trainer - HP - Dec’08 - Sept’11

● Subject Matter Expert - Nov 2007 - Dec 2008

● Technical Support Executive - Jun 2007 - Nov 2007

• Assessed skill gaps for employees in Operation department and developed training courses to meet identified needs.